Spitz - Store Manager - Merino Mall, Ermelo

6 days ago


Ermelo, South Africa AVI Limited Full time

**THE SPITZ GROUP** consists of the following brands **SPITZ, GANT, KURT GEIGER, GREEN CROSS & GX&Co**. Each of these brands add to what makes **THE SPITZ GROUP** a unique business to work for and creates career opportunities to work with some of the top premium brands in South Africa.

**Spitz**

Starting with just one store in Johannesburg's CBD back in 1968, Anthony and David Spitz kicked off SPITZ. Fast forward to today, and SPITZ has blown up, becoming the go-to spot for top-tier international brands. Talk about a glow-up

**The Role**

To ensure the highest standards of customer service is delivered and sales turnover targets met through effective people management and enforcement of retail disciplines at store level.

**Line Manager**: Regional Manager
**Number of Direct Reports**: All Flexi timers and Permanent Staff within the store

**Job Specification**:
**Customer Centricity**
- Development a service ethic culture within the store environment
- Implementation of a customer service improvement action plan as per the mystery shopper report
- Internal & external customer relationship building
- In store coaching and on-going training of skills

**People Leadership**
- Appropriate customers centric stores staff recruited
- Performance management including meaningful IPA’s, regular one-on-ones and completed performance reviews
- Staff held accountable with recognition, reward, sanction and discipline
- Development of staff through coaching and training sessions
- Translation and communication of business objectives, policies and procedures

**Delivery of targets in turnover, profitability, visual merchandise & control**
- Daily sales tracking of each employee
- Understand income statement and manage expenses
- Track Stock availability according to customer needs
- Understand & manage in store controls
- Housekeeping and visual merchandising

**Use of key retail disciplines in management of the store**
- Understand and deliver trading density
- Deliver basket size targets
- Salary to sale ratio’s (staff planning)

**Minimum Requirements**:

- Complete Matric/Grade 12
- Tertiary Retail Qualification will be to your advantage
- Minimum 5 years’ retail experience
- Minimum of 12 - 18 months management experience

**Additional Requirements**:

- Knowledge of relevant Industrial Relations (IR) Law & initiate enquiries
- Understanding of profit and loss (income) statements
- Good understanding of the retail environment and brands
- Administration and stock management
- Stock management
- Merchandising and housekeeping
- In-Store Recruitment

Join **The Spitz Group** and enhance the customer experience with our premium brands



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