Shop Assistant

**Job description**

**Wantech Shop Assistant**

**Ensure excellent customer service is provided to both internal and external customers by means of**:

- Smile and greet customers - be friendly, vibrant and energetic
- Build up a customer data base, ensure all customers are put onto the system - goal is to know top 100 customers by name.
- Handle all customer queries and complaints in a professional manner.
- Ensure consistent follow up on all outstanding customer queries
- Ensure each customer is assisted upon entering the store.
- Ensure thorough understanding of the customer’s needs and wants.
- Ensure the best customer service at all times.

**Ensure excellent product knowledge through**:

- Consistently updating yourself on all new products and existing products.
- Ensure thorough understanding of products and their use
- Keeping yourself abreast with the latest trends.
- Knowledge of competitor activity.
- Ensure all products and correctly displayed in its category with correct codes and pricing.
- Ensure all merchandise is packed within the correct category.
- Be able to identify good sellers and slow sellers.
- Be able to cross sell and up sell with every sale.
- Be knowledgeable of all the different categories of stock.

**Ensure effective implementation and execution of all company policies and procedures**:

- Follow and listen to all reasonable management instructions - ensure that all tasks and instructions given to you daily are completed before the end of your shift. If for some reason you were unable to complete these tasks, provided you have a valid reason, the onus is upon you to inform your superior prior to the end of your shift.
- Ensure all company policy and procedures and adhered to at all times.
- Ensure you are well presented for duty during your shifts.
- Ensure good morals and good work ethic is displayed at all times.
- Refrain from any forms of disrespectful behavior and unacceptable attitude at the work place that may result in bringing the company name and image to disrepute.
- Ensure that all processes are followed 100%.
- Ensure that all sale transactions are processed correctly at all times using the correct payment method on the system.
- Ensure that all controls are in place at all times.
- You are required to attend staff meetings (compulsory) as to ensure that you are aware of any changes or new developments taking place in the business.
- You are required to attend and participate in any form of training in the business that will assist in your development.
- You are ultimately and solely responsible for the store that you are employed in as to ensure that the store is operationally managed accordingly resulting in the desired outcome of profitability.
- Under no circumstances are you allowed to leave the store as you feel during trading hours, only if there is an emergency will you get authorization from management.
- Ensure all new stock that arrives to the store is checked by means of having a product code sticker with a price, the item description on the product sticker matches the item, that the items scan on the system and the price is correct and that the product is merchandised within the correct category.
- You are not allowed to socialize with any family members or friends during working hours at the business premises. This can and may be done during your lunch break and after working hours.
- Housekeeping - You are required to keep the store clean, neat and tidy at all times as to provide a clean environment for the customers and to ensure a professional image is portrayed to the public.
- Stock take - You are required to participate and be actively involved in quarterly stock takes that will take place during the course of the financial year. The employee will be notified of this in advance. The employee is also required to conduct daily and weekly stock counts as to ensure correct stock controls are maintained.
- You are responsible to inform management of all out of stocks and customer requests.

**Ensure sale targets and budgets are achieved**:

- Ensure correct understanding of daily, weekly and monthly sales targets.
- Ensure all sales targets are achieved.
- Cross sell and up sell with every sale.
- Demonstrate and display selling skills to enhance a sale.
- Minimize shrinkage - ensure all correct stock controls are followed 100% at all times, report any out of line situations immediately, be aware and vigilant of your surroundings and the people within your store at all times.
- Ensure correct processes and procedures are followed during stocktake at all times
- Ensure continuous profitability of the business, report any out of line areas/situations immediately.
- Ensure individual commitment, as you are a team player.
- Ensure consistent and effective communication with all team players.

**Education**:

- High School (matric) (required)

**Experience**:

- Retail/Wholesales: 2 years (required)

**Language**:

- English (required)

**Salary**: R