Air & Sea Export Controller

18 hours ago


Durban, South Africa Mshindi Consulting Full time

**Introduction of the Company / Client**

With a large network all over the world, the company is a true growth partner to its clients offering end-to-end solutions based on its knowhow, its infrastructure, processes, and information systems that ensure operational excellence and the best service quality.

**Job Requirements & Responsibilities**:

- Air & Sea Exports
- Arrange freight services for customers, aligned with customer's freight management needs and in line with (CS)SOP, GW and industry policies and procedures, to ensure customer satisfaction.
- Review customer's freight requests and select appropriate carrier.
- Coordinate gathering and hand-over of freight documents.
- Framing of Export Air and Sea Customs Bills of Entry and Cargo dues / Shipping Orders
- Monitor and confirm arrival of freight to customer.
- Execute client contact and align customer needs and services provided.
- Pricing & Tariffs: Provide customers with rate requests.
- Administration
- Gather documents and information, process and set-up files and ensure proper handover of files and documentation, in line with Geodis and industry policies and procedures, to ensure proper administration of files and enable a clear overview of operational activities.
- Gather information and documentation from customers and set-up files in the operational system.
- Break down documents from airline or shipper and calculate charges, process in operational system.
- Close files, pass invoices and credit memos.
- Ensure proper handover of documents.
- Customer Business Implementation
- Implement new customer contracts and coordinate the correct execution of accompanying (CS) OP's, aligned with SLA, GW and industry policies and procedures, to ensure customer satisfaction.
- Provide support with development of new (CS)SOPs in cooperation with sales and Customer Business Implementation
- Align new customers (CS) SOPs within team and provide colleagues with support.

**Experience Required**:

- Vocational work and thinking level,
- Knowledge of customs
- Good communication skills,
- Good Microsoft Office skills
- Financial awareness
- Fluent in English and local language
- Needs preferably 3-5 years of experience in export freight forwarding.

**Benefits**

Company contributions to Risk, pension and 50% of medical aid.

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Certificate (preferred)



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