Quality Assurance Coordinator

2 weeks ago


Midrand, South Africa MiWay Full time

Who are we?
Under direct supervision, performs routine clerical support for functional groups such as copying, distributing mail, performing simple calculations and maintaining records and files following standard procedures with all work certified or checked. What will make you successful in this role?
Grade 12/Standard 10/NQF 4
RE 5
Exposure to the broker or dealer servicing environment
Minimum of 2 years' experience of broker/dealer sales or administration and client services. Deliverables include, but will not be limited to
Ensure that Outsourced broker sales are audited in accordance with the MiWay QA Scorecard
Provide feedback to Outsourced Brokers regarding errors identified on calls
Ensure that corrections are carried out on policies where errors have been identified
Ensure that evidence of coaching has been provided by the Outsourced Broker on all agents Competencies Required
Above average computer literacy in MS Word and Excel
Above average numeric skills
Analytical
Must be highly proficient in dealing with clients at all levels
Excellent verbal and written communication skills
Fluent in Afrikaans & English - both verbal and written
Attention to detail
Self-motivated
Problem solving skills and solution oriented
Flexibility
Ability to multi-task and cope with pressure
Commitment to personal and team goals
Professionalism
Presentable
Good negotiating skills Knowledge and Skills
Record keeping; filing and maintenance of databases Data Collection and processing of transactions Reporting and Administration
Quality; compliance and accreditation
Business Process
Services knowledge Personal Attributes Communicates effectively - Contributing dependently Demonstrates self-awareness - Contributing dependently Plans and aligns - Contributing dependently Optimises work processes - Contributing dependently Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Core Competencies Being resilient - Contributing dependently Collaborates - Contributing dependently Cultivates innovation - Contributing dependently Customer focus - Contributing dependently Drives results - Contributing dependently Turnaround time

**Deadline to apply**: 15 February 2023 Our commitment to transformation
MiWay is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. MiWay’s Employment Equity plan and targets will be considered as part of the selection process.
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.



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