Aftersales Consultant

**General information**:
**Join our CFAO MOBILITY Division **

**MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS**

Comprising the most extensive vehicle retail network in Africa, we provide all mobility-related sectors with a multi-brand offer, partnering with global automotive manufacturers : sales of new and used vehicles, short or long-term rentals, fleet management and maintenance.

Our Offer includes the complete automotive offering, including, two-wheelers, marine engines, coaches, lorries, handling equipment, tyres and spare parts. Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.

We looking for a **Aftersales Consultant M/F **based **:South Africa**

**PURPOSE OF POSITION**:
**To strive in providing customers with a professional service experience. Whilst ensuring adequate communication between customers, parts, and service departments in achieving customer satisfaction goals.**

**MINIMUM REQUIREMENTS**:

- ** Senior Certificate (Grade 12)**:

- ** Minimum 5 years’ experience as an Aftersales consultant with proof of good VOC / CSI scores**:

- ** Clean criminal record**:

- ** Good verbal and written communication skills in English.**:

- ** Ideally reside in Nelson Mandela Bay or surrounds.**

**Advantageous Requirements**:

- ** Computer literate (Office suite)**:

- ** Driver’s license**:

- ** Motor dealership industry (technical experience)**:

- ** Technical Qualification**

**Profil Request**:
**KEY DUTIES AND RESPONSIBILITIES**:

- **
Prepare for the arrival of the customer.**:

- ** Taking care of customer at initial consultation upon arrival**:

- ** Ensure accurate Warranty and Motor plan details on system.**:

- ** Update Dealer Management System, track all vehicles and update control systems.**:

- ** Liaise with customers.**:

- ** Ensure accurate invoice payments.**:

- ** Vehicle hand over**:

- ** Customer follow - up and reminders (if not done by capacity planner)**:

- ** Attend weekly service meetings.**:

- ** Bookings**:

- ** Teleservice cases**:

- ** Recall campaigns**:

- ** Admin reports**:

- ** Phoning for authorities**:

- ** Job card preparation**:

- ** Any ad hoc admin/ other responsibilities as and when required