Senior Reservationist

Luxury Property Group-Gauteng

**Requirements**:

- Minimum 5 years’ experience in an inbound reservations position
- Experience in Semper - Essential
- Energetic and proactive with a well-developed concept of the importance of providing a world-class guest experience and the ability to deliver that level of service
- Up-to-date knowledge of the environment/industry
- Strong understanding of OTA management
- Excellent interpersonal, communication and organizational skills
- Good command of the English language
- Awareness and understanding of a variety of cultures
- Meticulous, precise and always paying close attention to detail
- Ability to remain effective under pressure
- Lateral thinker and creative problem-solver who takes initiative
- Strong team player with a willingness to share information, knowledge and responsibility
- Evidence of the ability to practice a high level of confidentiality
- Desire to maintain good relationships with guests, colleagues and suppliers

Description
- Build trust, credibility and goodwill with clients and guests
- Prioritize timely and accurate responses to reservation enquiries
- Master the required software systems e.g. Semper so that they are always accurate and up-to-date
- Manage bookings from first enquiry to final confirmation and payment
- Efficiently capture all reservations data with diligence and attention to detail
- Provide guests with accurate information with regards to availability, room types, hotel facilities and rates
- Controlling and maximizing occupancy levels by effectively managing overbooking and waitlists
- Cross
- and up-selling where appropriate
- Ensure that all guaranteed bookings are confirmed in the system
- Following up proactively on provisional bookings
- Processing cancellations and amendments
- Ability to understand statements, create and send them
- Resolve any guest complaints as a matter of priority and in conjunction with the relevant departments
- Maintain strong, continuous communication between the reservations team and the properties to ensure the best possible guest experience
- Effectively managing yield by maximizing rates and profitability
- Co-ordinating the distribution of rates
- Organizing site inspections and fam trips
- Ongoing monitoring of booking movements, trends and competitor activity

Package on offer
- Incentives based on targets achieved

Starting Date: Mid-September