Head Tribe Support

3 weeks ago

Sandton, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

Manage the business performance of CIB Transactional Banking Technology (Corporate and Payments) including finances, budgets, risk and governance, reporting, operational planning and other strategic deliverables as defined from time to time. Work in a high complexity environment managing the demands of the various stakeholders between Central Technology and the broader Transactional Banking and CIB business.

Job grade: P level

**Job Description**:
Key accountabilities:
Strategic partnership, planning & coordination
- Facilitate the coordination & integration planning of strategic requirements across business teams
- Work with project / programme offices to translate strategy into executable plans that include all dependencies, integration points etc. across tech stacks
- Facilitate, Develop & Coordinate detailed business cases for combined Tech Delivery across the estate and translate these into the consolidated budgets & operational plans (see Finance)
- Lead all programme and or strategic input processes to secure SI & BU Funding & overall administration related to strategic plans
- Design & facilitate the implementation of all strategy cascade and business performance management information delivery across the business (all countries)
- Act as the single point of entry for all business issues escalations (customers / other) & take accountability for ensuring their resolution
- Facilitate end to end issue resolution with the integrated stakeholder teams (cross country, group & cross business (CIB, RBB etc.) & monitor resolution for stability before close out
- Coordinate & facilitate changes in strategy / policy on behalf of the business area & ensure stakeholder alignment for any specific changes
- Realign business & people operations (e.g. reporting, analytics) to any strategic / policy changes across the business
- Proactively identify risk (strategic & operational delivery, relationship, engagement etc.) for the technical function and provide recommendations for their resolution)
- Represent the technology function in various strategic forums and management committees where required
- Implement & manage regular SLA performance reviews and work collaboratively with the Service Engineering team to continuously improve technology service delivery to business across the region
- Proactively identify & manage business risk associated with technology service delivery and establish appropriate mechanisms (projects, programmes, delivery teams etc.) to mitigate risk
- Define and implement the ‘total cost of tech’ framework / model for the Region e.g. Rest of Africa

Technology business aligned to the Service Catalogue
- Act as the custodian of and lead the cash settlement & transfer pricing processes across the business
- Lead the budgeting process for the technical function in partnership with Finance & Tech Enablement teams
- Design detailed technical business cases for the budgeting and change council processes (SI & BAU)
- Consistently monitor budget spend to plan & provide insights & advisory to business areas for effective business decision making & overall course correction across the region
- Effectively track Regional cost to value of strategic initiatives (including Business as Usual)
- Leverage tracking insights to enhance the strategic planning & operational planning processes & overall delivery of the business unit
- As part of the overall financial management function, track & monitor contract
- Coordinate, facilitate & consolidate all Group Wide strategy & business management requirements e.g. group reporting, regulatory / governance / compliance reporting, audits etc.
- In collaboration with the people function, align the business & people performance management processes & coordinate that these happen across the organization
- Act as the single point of contact for all Group related business operations & business performance management requirements e.g. Planex, RMS, Financial Reporting, Magic Orange etc.
- Build strong business performance management & operations capability across the leadership team
- Provide ongoing measurement of actual performance to plan (including budgets, business cases,
- etc.)
- Prepare key themes, presentations and reviews for the business area (across tribes) including content design, packaging etc.
- Continuously transform business processes to align with Agile ways of work
- Deliver the tribe support function & support the alignment of other support functions to deliver the strategy in agile multi-disciplinary teams
- Design, leverage & provide innovation tools & processes across the estate
- Build design think

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