Host - de Waterkant
4 weeks ago
An eclectic accommodation collection in the vibrant neighborhood of De Waterkant is looking for a passionate Host to support as established team. Let us know if you have what it takes.
**Requirements**:
- Grade 12
- Hospitality qualification (advantageous)
- Opera (advantageous)
- Previous experience in the same or similar position
- Familiar with duties and procedures in the self-catering apartments and/ or Airbnb
**Duties**:
- Ensure all bookings are prepared prior to check ins
- Ensure that customer needs and desires are met
- Ensure that lobby area is tidy and presentable
- Provide helpful and inviting environment for guests
- Introduce and maintain the most efficient check-in/out procedures on Opera & WhatsApp
- Ensure that reservations are taken correctly and courteously
- Ensure credit control procedures are strictly adhered to
- To ensure that accounts are balanced daily
- Manage the arrival and departures for the day
- Ensure that inspection is conducted prior to the arrivals of guests
- Ensure that exit inspections are done per department
- Place keys in key boxes with membership cards
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