Night Auditor/front Desk

**JOB SUMMARY**

A night auditor is responsible for the overnight audit process and accounting functions such as daily reporting of revenues and accounts payables, transaction audits and verifications, and preparation of final statements for the next day's check-outs. They may also perform reception duties for late-night guests.

Their duties include helping guest’s check-in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for customer needs. You must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day.

**ROLES AND RESPONSIBILITIES**

All employees may be required to complete other reasonable tasks as part of the successful day-to-day operation of the hotel. Teamwork and communication are vital. By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed guests’ expectations. The highest level of courtesy is expected - be friendly, interactive, efficient, and organized as well as well presented, tidy and professional.
- Ensure that all company policies, procedures and SOP’s are adhere to.
- Ensure that all arrivals have been checked in to the hotel and that registration forms have been completed and updated as per the hotel’s procedure.
- Ensure that all departures for the day have been checked out and if any guest has extended that they are checked back in with payment.
- Balance all cash ups and pre-lists received by reception, F&B outlet’s and Events.
- Ensure that emergency /contingency reports are printed and filed
- Ensure that guest folios are checked and that all dockets have been processed/posted on to the correct guest bills
- Balance and close P.O.S systems that links with Front office systems in accordance with laid down procedures and report any discrepancies to Night Manager, FOM and Assistant FOM.
- Balance all credit cards receipts with speed point batch reports daily and report any discrepancies with Night Manager, FOM and Assistant FOM
- Update the relevant statistics/revenue/handover reports.
- Ensure all rate codes, market segments, source, channel codes and packages are entered correctly on PMS system and report any variances for Night Manager, FOM and Assistant FOM.
- Ensure that all guest folios do not exceed the daily limit - R5000
- Ensure that pre and post night audit procedures and follow and executed and report any errors.
- Update End of day reports
- Print and prepare night audit pack for finance and HOD’s as per the hotel’s procedure.
- Be fully aware of emergency procedure (i.e. in case of fire) defined in the Emergency Evacuation Operations Plan and be able to handle such situations.
- Handle visitors during the night shift in a professional and effective manner in liaison with security.
- Schedule wake-up calls and liaise with FOM for any morning requests.
- Contacting guests x5nr of days before they arrive, if necessary, and obtain important information such as dietary requirements, bed setups, special occasions etc.
- Daily update of the day sheet during the day, if necessary, with updated F&B or room information
- Retrieving all the necessary information from Opera to complete the day sheet for the next day.
- Review reservations, and escalate any issues raised.
- Administer Postings and Payments on Opera
- Admin work for Curio & Tips
- Department Stock Count
- Complete Pit-checks
- Complete courtesy calls
- Complete daily checklists

**CORE COMPETENCIES**
- A Minimum of 2 years’ experience in this role and within hotels
- Opera experience is required
- Great organizational skills
- Mathematically inclined
- Excellent communicator
- Confident individual
- Must be able to multitask
- Must be able to work under pressure and with a high volume of inquiries
- Good at time management
- Attention to detail
- Customer service
- Positive attitude
- Good team player
- Act in good faith & in the best interest of the Company at all times
- Must be able to work shifts & weekends
- Presentable, well-spoken individual

**Job Types**: Full-time, Permanent

Ability to Relocate:

- Bela Bela, Limpopo: Relocate before starting work (required)