Fraud Agent

2 weeks ago

Southern Suburbs, South Africa Homechoice Full time

**Purpose of the role**

Assist in reducing the business’ exposure to fraud.

**Key Performance Areas**

**Investigations/reducing risk**
- Review orders to identify potential risk to the business
- Make contact with the customer and ensure that the correct person receives their order
- Investigate disputed transactions according to timelines.
- The ability to review KYC documents to identify whether they are inline with Government regulatory standards.
- Use Fraud tools effectively to identify if the transactions relate to a Syndicate (GBG, Iovation)

***Efficiency and productivity**
- Delivering high standard of work within agreed SLA’s
- Effectively manage fraud database
- Self - Managed and able to deliver on agreed SLA’s
- The ability to work under pressure and adapt to change.

**Relationship management**
- Managing client and stakeholder relationships with supervision
- Actively seek to expand current external fraud partners

**Customer service**
- Providing current and prospective customers with excellent service
- Adhering to agreed SLA’s
- Provide support to business when required

**Qualifications & Accreditations**
- Grade 12 / Matric or equivalent

**Experience & Skills**
- 1-2 Years’ experience within the fraud environment
- I2/Ibase user experience
- MS Office (Excel,Word, Outlook)
- Computer literate
- Multilingual

**Attribute & Behaviours**
- Energetic with a positive attitude
- High stress tolerance
- Ability to work independently as well as well as within a team
- Excellent telephonic manner
- Good analytical ability and attention to detail
- Good decision making skills
- Planning and organising
- Accountability
- Business awareness
- Information monitoring
- Resilient and change orientated

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