National Maintenance Supervisor

2 weeks ago

East Rand, South Africa Teraco Full time

OBJECTIVES
- MAIN FUNCTIONS OF THE JOB

Maintenance Management
- Manage planned, preventative and corrective maintenance activities for all Teraco Data Centres
- Manage maintenance working methods to ensure all SLA & MSA’s are achieved
- Manage and ensure all corrective works are carried out and completed in a timeous manner to the required and expected Teraco Standards.
- Mange planned, preventative and corrective maintenance activities to ensure maximum system availability.
- Review all audits and tasks weekly on the maintenance management system to ensure correct documentation has uploaded.
- Management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime & 99.99% mechanical uptime.
- Co-ordinate maintenance work efforts to ensure all facilities maintained to the correct standards
- Develop maintenance schedules and enforce them among the maintenance teams
- Respond to emergency calls for maintenance
- Weekly status updates on all maintenance related tasks and audits
- Ensure all Assets are loaded correctly and linked to the relevant tasks on the maintenance management system i.e. asset and inventory management
- Provide systems training and ongoing support on the maintenance platform to the infrastructure maintenance team
- Ensure that all work performed is in accordance with established practices and procedures
- Perform administrative tasks as required
- Maintenance budget tracking

Compliance
- Maintain compliance in accordance to all relative policies and procedures
- Support the HR department in achieving the organisation developmental plan deliverables within agreed timelines
- Meet agreed inter-departmental OLA (Operational Level Agreement)
- H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice
- Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline/RFS

Critical System Management
- Ensure all maintenance events are scheduled correctly on the maintenance management platform
- Ensure all planned and corrective maintenance is managed in accordance to ensure customer MSA’s and SLA’s are achieved
- Conduct working methods to maintain agreed PUE levels
- Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines
- Operate and manage both routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, computer room air handlers, building monitoring systems, etc.

Data Centre Ethics
- Ensure compliance is maintained incorporating industry best practices
- Ensure data centre facilities standards are enforced and maintained
- Ensure data centre cleaning standards are enforced and maintained

SKILLS REQUIREMENT
- Excellent technical abilities
- Excellent planning and co-ordination skills
- Effective communication skills, active listener - ability to understand requirements
- Proactive problem solver, perform rapid and accurate assessments
- Ability to work independently, as well as being a positive team player
- Self-motivated
- Conducts self professionally, exhibits elevated levels of tolerance and patience
- Responsible for continued learning and self-development
- Quick response to potentially critical situations
- Trouble shoot systems and components to identify root causes of failures
- Implement corrective actions promptly to mitigate the negative effects of system changes
- Advance Microsoft Office skills

Administrative duties
- Ensuring compliance with internal policies and regulations
- Change and incident management
- Ensure adherence to all established guidelines and management practices for employees
- Occupational Health and Safety responsibilities
- Reporting accurately, as per agreed format, quality and timelines
- Outstanding organizational skills, ability to prioritize effectively, and experience with technical project management

Client satisfaction
- Ensure client satisfaction and provide optimal level of customer services, in line with company objectives.
- Client support responsibilities can include client relations, responding to client inquiries and coordinating with other organizations.
- Meeting of defined Client survey targets
- Ability to understand client urgency and sensitivity of problem/incident/request

Behaviour
- Adopt a mindset of continuous improvement
- Lead by example
- Be on the lookout for constant process improvements
- Growing our people
- Delivering to our Shareholders
- Respecting each other
- Embracing Diversity
- Upholding the highest levels of integrity
- Serving our clients
- Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic
- Ability to work productively in cross-functional teams or resourcefully and independently as an individual
- Focused on continued learning and self-development

General
- Open to provide aft

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