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Medical Software Support Agent

3 months ago

Cape Town, South Africa Elle Full time

Elle Health is a purpose-driven distributed healthcare technology company based in the Western Cape. Our goal is to reduce the administrative burden of running a successful medical practice using innovation and technology. We are looking for an energetic, driven, and smart support agent to join our rapidly growing health-tech team.

We are looking for a senior energetic, driven, and smart software support person in the Western Cape to join our rapidly growing health-tech team.

**Responsibilities**:

- Visiting medical practices in the Western Cape to provide on-site support for Elle's web-based medical billing software.
- Building relationships with practice staff and answering their questions about Elle's services.
- Troubleshooting technical issues and providing solutions.
- Training practice staff on how to use Elle's services effectively.
- Providing feedback to the Elle team on customer needs and product improvements.
- **Passion for Customer Service**: You should enjoy interacting with customers and helping them resolve issues.
- **Tech-savvy**: You should be capable of troubleshooting technical computer software problems.
- **Energetic**: You should have a positive attitude and be energetic.
- **Competitive**: Competitiveness should be part of your DNA. You should love winning.
- **Intelligent**: You should be smart and open to always improving yourself and your team's processes.
- **People Person**: You should enjoy forming and maintaining relationships.
- **Strong Communicator**: You should be a strong verbal and written communicator.
- **Organized**: You should be very organized in multiple aspects.

Qualifications and experience:

- 2-4 years of sales experience with a proven track record.
- Experience in the medical billing industry is advantageous.
- Tertiary qualifications are beneficial.
- Valid driver's license.
- Fluent in English. Additional languages are advantageous.

Compensation and benefits:

- Competitive salary with a commission structure.
- Vehicle, mobile phone, and laptop.
- Opportunities for career growth and development.

Join our close-knit team of high-performing young professionals who are excited about making a difference in the world. If you are passionate about sales, technology, and making a positive impact, we want to hear from you.

**Salary**: R12,500.00 - R17,500.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Please share examples of where you had to solve complex solutions to a group of people with divergent needs.
- Sell me on yourself.