Technical Operations Manager
3 weeks ago
**Requirements**:
- Red Seal Artisan (Electronics or Mechanical) / Degree or Diploma in Mechanical Engineering
- Must have previous OEM production experience.
- 5+ years working experience in the same or similar position.
- Ability to effectively communicate at all levels (both internal and external customers)
- Technical fitment knowledge required.
- Proven record of planning and executing projects related to operations.
- Effective management of staff (over 80 employees at 1 site)
- Effective utilisation of resources to run lean operations.
**Duties**:
- **Responsible for overseeing the entire CMS Operation**:
- Manage the Contract with the Client whilst maintaining profitability and productivity in the operations.
- Plan, implement and monitor annual budgets for the entire site, scheduling expenditures, analyzing, and reporting on variances and taking appropriate corrective actions to compensate for variances.
- Management of financial and administration requirements
- Ensure Standard Operating Procedures as well as KPI measures are developed, implemented, and adhered to optimize operational functioning.
- Compile various reports including KPI reports monthly and submit these to relevant personnel.
- Ensure CMS maintains sufficient resources to meet customer demands.
- Ensure campaigns & blocks, standardized fitments, INQA reworks and overall inventory (bubble) & WIP management targets are met strictly in accordance with customer scope.
- Ensure operations adhere to SHEQ and ISO standards, 5S and Gemba principles high priority.
- Ensure Operations strive to fulfil BBBEE such as procurement and recruitment objectives.
- Ensure to manage CMS Workshop (and in-plant areas), Equipment & Storage Yard maintenance.
- **Promoting customer relations**:
- Maintain good relationships with external and internal customers and handle any customer complaints according to procedure.
- Promote interdepartmental cooperation and synergies.
- Attend and participate in daily morning meetings at Plant level with customer management.
- Review customers service orders and inspect the quality of technician repairs before the release of vehicles.
- Develop, implement, and monitor guidelines for working with customers to ensure maximum customer satisfaction.
- To support Contracts Manager to grow Technical Portfolio, to have an entrepreneurial mind set to find new business and act swiftly on projects and spot opportunities.
- Manage all productive staff effectively and efficiently.
- Plan and adjust staff workloads and allocate daily tasks and activities to staff by assigning tasks to match their skills and abilities.
- Provide advice and technical assistance to team members.
- Ensure all operations staff adhere to Standard Operating Procedures
- Ensure all staff are adequately trained in terms of their duties, the use of various products & equipment, aligned with OEM/customer expectations, standards, and requirements.
- Using the Performance Management system to ensure all staff are appraised on the performance and given sufficient training, coaching, and mentoring where applicable.
- Ensure all new staff are properly inducted on all matters such as work facilities, policies, procedures, equipment use and job descriptions.
- Ensure all department employees’ clocking’s are authorized and time sheets are submitted to payroll on a weekly basis
- Ensure corrective action is taken on employees who do not comply with policies and procedures of the company.
- To foster a team environment of inclusivity and transparency.
- Ensure the department adheres to ISO 9001 Quality Processes and standards.
- Ensure the department adheres to ISO 14001 Environmental Processes and standards.
- Ensure the department adheres to ISO 18001 Health and Safety standards.
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