Application Analyst
2 weeks ago
**Client Details**:
**Role Responsibilities**:
Identifying and permanently resolving recurring operational issues.
Dealing with customer queries that are logged on the Service Desk platform.
Forming part of the rotational standby team to attend to high priority (P1) issues after-hours.
Escalating severe database and Unix issues to the responsible team.
Communicating with the clients to ensure all parties are continually updated on an issue.
Facilitating information sharing between departments.
Driving the resolution process regarding development / data validity requests.
**Preferred Qualifications**:
Relevant IT Qualifications (Diploma or Degree)
**Relevant Skills / Experience**:
1-2 years experience as a client facing Application Support and/or Systems Analysis.
A knowledge of relational databases and stored procedures.
Be comfortable constructing SQL queries.
Creativity and proactive approach to problem solving.
Experience in Oracle PL/SQL.
Understanding of relational databases.
Exposure to/understanding of GSM technologies.
Exposure to/understanding of the Financial Services Industry.
**Advantageous Experience**:
Unix (HP-UX, Solaris and/or AIX)
Unix scripting
Oracle specific (database and/or OS)
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