Resource Planner

1 day ago

Randburg, South Africa Job Masters (Pty) Ltd Staff Recruitment Co Full time

Resource Planner - JHB North

Resource Planner required in the Customer Experience Operations Department of a Randburg-based company. Responsible for daily Aspect WFM updates and administration, intraday processes, agent scheduling and call/staffing and results forecasting to maintain Service Level Objectives and maximise the efficiency of the Customer Service Call Centre

Minimum requirements:

- Matric
- Certification or equivalent in telephony administration
- Minimum 3 years’ working experience in Workforce Management, including forecasting, scheduling, tracking, optimisation, monitoring and reporting
- Experience in a leadership role
- Minimum 5 years’ experience in call centre environment
- MS Office skills

Salary offer: R21400-00 to R32600-00 per month

Application Question(s):

- Do you have a certificate or equivalent in telephony administration?

**Education**:

- Certificate (required)

**Experience**:

- Workforce Management: 3 years (required)
- Call Centre environment: 5 years (required)

  • Resource Planner

    7 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001069 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Administration**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a Resource Planner in the Customer Experience Operations Department...

  • Resource Planner

    2 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001296 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: The Resource Planner will be responsible for daily Alvaria WFM updates and administration, intraday...

  • Maintenance Senior Planner

    3 months ago

    Randburg, South Africa Mintek Pty Ltd. Full time

    Industry: Scientific, Research & Development Job category: Planning Location: Randburg Contract: Permanent Remuneration: Market Related EE position: Yes Introduction Mintek has an exciting career opportunity for a Maintenance Senior Planner. The candidate will be responsible for the planning office and providing maintenance and project planning...

  • Resource Planner

    5 months ago

    Randburg, South Africa FirstRand Full time

    Job Description To ensure that the correct number of people are scheduled at the right time to achieve and maintain a desired service level To drive the various operational and tactical objectives of efficiently meeting the customer service demands and improving cost effectiveness within the greater customer contact centre environment. - Manage costs /...

  • Head of Academics

    6 days ago

    Randburg, South Africa Omega HR Solutions Full time

    **Responsibilities**: The successful incumbent will be expected to: - Monitor and ensure the implementation of the academic strategy, standards, and policies on the campus. - Build the academic culture on the campus. - Be responsible for ensuring and promoting parity between the Academic Schools operating on the campus. - Perform quality oversight of...