Consultant Business or Private Banking
4 months ago
Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary
To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Kenya. Please contact Reward for details.
**Job Description**:
Customer Service: Respond efficiently, accurately, and courteously to all customer service queries, answering inbound calls, writing queries, and handling complaints.
Shift Environment Department 24/7.
Manage all customer queries and resolve them on the first call.
Resolve all complaints within the agreed turnaround time.
Adhere to risk and compliance at all times.
Follow the correct process when authenticating existing (internal or external) customers; meet security measures in accordance with the National Credit Act.
Adhere to all risk and governance policies and procedures.
Development plan: Be pro-active and self-driven about your learning and development.
Education (Education Background)
Further Education and Training Certificate: NQF Level 6 (required)
Education
Higher Diplomas: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_
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