Debtors Liaison

5 months ago

Gauteng, South Africa Servest Careers Full time

**Job Context**:
**Minimum Requirements**:

- Matric / Grade 12 or Equivalent
- 3 - 5 years experience as a Debtors Liaison or similar role
- Good Communication and Administration Skills
- Strong Excel Skills and preferably ACCPAC experience
- Strong Reconciliation skills
- Attentive to detail

**Duties & Responsibilities**:

- Collect the allocated debtor’s book as well as the allocated 2 months no payment Report, Branch COD Report and Staff accounts.
- Interpretation of Age Analysis - Identify areas of concern and implement plan of action/discuss with Regional Manager and take action accordingly.
- Identifying payments on the bank statement, recon daily, submit to cash book clerk and post remittances
- Allocate payments on allocated debtor’s book, COD and Staff accounts once Cash Book is updated on AccPac
- Send Debtors report to Branch Administrator after month end
- Assist with debtor’s queries on Hygiene and/or SOS book as required
- Assist KAMs and Sales Consultants as required as well as assist with any payment issues or proof of payment including payment of CODs
- Assist with any queries of any nature related to customers’ accounts, billing, service etc
- Visit clients face to face to resolve accounts/billing queries i.e. from their book
- Manage the stop supply process/procedure, including 7 Day and arrear Letters and handover to the Legal department when required.
- Investigate any credit request whether it come in directly from the client and gather all evidence prior to handing to the RM to sign
- Identify and Prepare Journal requests when required
- Request billing changes based on evidence mentioned above as per procedure and using all correct internal documents
- Maintain a functional administrative system and effective filing system to facilitate record keeping as required
- Report Monthly on the debtors book including all comments and actions taken/to be taken
- Maintain List of clients who were exempt from Annual Price increase and notify Ops Department and KAMs when increase date is due

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