Supervisor Miladys

**purpose**

We’re looking for a strong, vibrant, and self
- disciplined Store Supervisor to support store management in the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met & exceeded.

**a day in your life?**

**Sales & Customer Experience Management**:

- Drive sales through the implementation of customer experience processes (through execution of business instruction letters, markdowns, repricing, promotions, customer experience plan, visual standards & customer feedback etc.) to meet customer service standards and achieve sales targets. This includes new account/membership targets.

**Team Management**:

- Assist in driving the team within a store to achieve store KPIs and operational strategy in line with company values. Provide ongoing coaching & mentoring to enable and up-skill store associates (e.g. product knowledge).

**Stock Management**:

- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the general maintenance of the stockroom to meet housekeeping standards.

**Risk Management**:

- Assist with compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.

**what experience we’re looking for?**
- NQF level 4 (Grade 12) or equivalent.
- 1-2 Years' experience in retail (supervisory experience advantageous).
- Sales & service management.
- Computer literacy.
- Communication skills.
- Business understanding of retail trade, brand, customer & product.

**about us**

**more about who we are