IT Access

**Main Purpose of the Job**:
MWEB’s IT Services Division in Cape Town has a role of an IT Access & Audit Administrator. The Administrator’s primary role will be to manage all aspects related to:

- IT system access administration
- IT asset tracking
- IT system access audit
- Billing system administration (in a back-up role)
- Health & safety administration

**Job Output**:
IT System Access Administration
- Administer MWEB’s IT system access control processes:

- IT system access request logging (new access, amendments to access & access terminations)
- IT system access request approval / rejection
- IT system access request processing
- IT system access control record keeping
- Identify and implement corrective action/s to these processes where required IT Asset Tracking
- Maintain detailed records of all IT assets through their lifecycles from procurement through user assignment, re-assignment, storage, and eventual decommissioning.
- Prepare and distribute periodic asset status reports.
- Coordinate IT asset availability, configuration, and user assignment.
- Manage the ITS IT Asset Storeroom. IT System Access Audit
- Administer periodic (typically monthly) audits of MWEB’s IT system access assignments:

- Prepare monthly IT system access audit sign-off sheets.
- Obtain per-Division approval for all IT system access assignments.
- Initiate & track to completion corrective actions arising from monthly audits.
- Liaise with 3rd party service providers.
- Maintain all IT system access audit records
- Current systems are:

- Data Centre 1
- Mweb Portal
- Jump servers
- Unix shared hosting servers
- 1Stream (call center platform)
- SOLID OSS/BSS
- SOLID servers
- Synaq servers (customer mail platform)
- Teams Telephony
- Red alert notification list
- FNO portals
**Billing System Administration (Back-up role)**
- User Administration
- System Access Administration
- Product and Promo-Code Administration
- Functional Module Administration
- Ticket Centre Management
- Domain Management (Web Sites)
- Order Management

**Health and Safety Administration**
- Maintain posters identifying current health and safety appointments
- Maintain name lists for evacuation drills
- Coordinate First Aid & Fire Marshall training

**Skills and Competencies**:

- Strong communication skills: verbal & written
- Analytical and numerical ability
- Project management fundamentals
- Workflow / process mapping
- Highly organized re. planning, organizing and record-keeping
- Meticulous attention to detail
- Liaising with third party service providers
- Ability to work to deadlines
- Manage sensitive and confidential information professionally

**Qualifications**- Matric
- Diploma / certificate in general administration and/or project management
- Diploma / certificate in IT process management will be an advantage

**Experience**:

- Minimum 1 year general IT systems
- An interest in audit, assurance, compliance, and quality activities
- Experience in performing Access & Auditing taskswill be an advantage