IT Technician Intern

Technician is responsible for monitoring, maintaining and upgrading the computer systems and networks.

**Duties**
- Network Cabling (on new projects, moves and maintaining).
- DVR Maintenance (Assisting on connecting DVR to Switch).
- Fridge Monitor Maintenance - Assisting and monitoring devices.
- IT support Hardware, Software, Desktops & Telephones.
- Standby Support - One week a month on standby.
- Computer, Telephone and other devices moves.
- Formatting and setting up, loading software and operational programs of PC’s & Laptops.
- Technical assistance via VNC/Telephone.
- Assisting in keeping IT storeroom neat.
- Scanning in faulty or damage devices to be written off and be destroyed.
- Assisting in setting up Mitel phones for new users.
- Working through tickets that is logged.
- Close tickets with full details.
- Logging of tickets to COPFIN for faulty Kyocera printers.
- Completing task in expected time frames and accuracy.
- Working overtime when needed.
- Mapping operational drives (except HR).
- Loading of config file.
- Loading and updating antivirus on systems.
- Assist in asset tracking.
- Assisting in moving cabinets and switches.
- Reporting any network errors and problems to Network specialist.
- Report any errors or problems that influence incompletion of duties.
- Assisting in annual / monthly stock take.
- Assist in Technical Helpdesk when required.

**Adhoc**

Perform any adhoc duties that may be required by the department or Business.

**Required Experience**
- Proven experience as IT Technician or relevant position
- Excellent diagnostic and problem-solving skills
- Excellent communication ability
- Outstanding organizational and time-management skills
- In depth understanding of diverse computer systems and networks
- Good knowledge of internet security and data privacy principles
- Expert knowledge in how operating systems and software works.
- Network and troubleshooting
- Computer literacy.
- Microsoft office and Windows

**Qualifications**
- **MINIMUM**:

- Grade 12
- CompTIA A, CompTIA Net certification or other related IT professional certification
- **IDEAL**:

- Valid driver’s license
- Degree/diploma in IT

**EXPERIENCE**
- No Experiance
- knowledge in how operating systems and software works.
- Computer literacy
- Microsoft office and Windows
- Excel and Word

**TRAINING REQUIRED**
- Medipost App

**SKILLS REQUIRED**
- Excellent problem-solving skills.
- The capacity to work well within a team.
- Attention to detail.
- Logical thinking.
- Interpersonal skills as you will regularly be in contact with colleagues and/or customers.
- The ability to prioritise your workload.
- The capacity to clearly explain a technical problem to a customer/colleague.
- Outstanding listening and questioning skills.
- Adaptability
- Verbal and written communication skills, listening skills, patience, empathy, conflict resolution, customer service orientation

**Specific Requirements/Other important information**
- Ability to prioritise large work load
- Ability to maintain policy guideline with in pressured situations
- Ability to act independently
- Ability to accept and take charge of projects allocated on short notice
- Willingness to work overtime during high pressure periods

Regards

**Job Types**: Full-time, Internship

**Education**:

- High School (matric) (required)

License/Certification:

- IT professional certification (required)

Ability to Commute:

- Parow, Western Cape (required)