Sales Representative

**Responsibilities & Duties**
- Achieving sales targets set on a weekly, monthly and yearly basis.
- Identifying a client needs and requirements.
- Generating sales leads productively.
- Following up on sales leads and closing sales with clients.
- Providing information to clients about products and services.
- Building a healthy lasting relationship with the clients.
- Maintaining, controlling and updating client records and accounts with all the required details.
- Managing incoming calls and messages.
- Handling client’s complaints calmly and professionally.
- Resolving clients complaints and queries and escalating unresolved matters to management.
- Recording details of calls and interaction made with clients for record and reference purposes
- Following up with the clients on a regular basis.
- Collecting feedback from the clients trying to improve on service delivery.
- Providing excellent client service and satisfaction.
- Informing the client on current deals, promotions and offers.
- Complying and adhering to company rules, policy and procedures.
- Maintaining good telephone etiquette at all times.
- Ensure client database is updated with most recent current information.
- Gather adequate information about the client which will assist in closing sales and identifying the client needs and requirements.
- Enter relevant information regarding the sale and client query on the system to allow for proactive follow up.
- Follow up on log incidents with Area Managers.
- Raise outstanding incidents that remain unattended or unresolved for a lengthy period with management.
- Capture client orders on the system and ensure necessary arrangements are made for delivery of goods/ material.
- Ensure invoices and updated billing is sent to the client.
- Follow up and check on outstanding accounts and payments.
- Seek authorization from management prior to confirming and releasing goods to clients with large outstanding balancing on accounts.
- Follow up and check on stock availability prior to confirming client orders.
- Answering phone calls in a pleasant and friendly manner.

**Abilities**
- Ability to work efficiently within call volumes.
- Customer focused.
- Clear and strong Communication skills.
- Good understanding and listening skills.
- Ability to work as team player.
- Problem Solving
- Accountability and dependability
- Good ethics, honesty and integrity.
- Open to criticism.
- Willing to learn and develop oneself.
- Networking skills
- Analytical skills
- Ability to receive feedback
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Able to make decisions

**Requirements**:

- Grade 12
- Tertiary Qualification in Sales and Client Services an added advantage
- Proven work experience as a Client Support Representative, Client Support Specialist, or a similar position in the Client Service department.
- Advanced Computer and communication skills.
- Speak, read, write English fluently
- Proficient in Microsoft Office