Branch Manager

**Vacancy: Branch Manager - Vanderbijlpark**

**Reporting to: District Manager**

**Location**: Polokwane**

**Overall Purpose of the Job**:To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch. To maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavor to reduce crime levels.

**Minimum Qualifications and Experience Required**:
Matric
Grade B Security Certificate
3 years minimum, at mid-management level.
Sales, Marketing or management diploma.
Experience in managing people
ACCPAC, Listener, SOX, experience essential
Experience in the security industry
Computer Literate (MS Office, advanced Excel, PowerPoint)
Knowledge of operations, sales, technical and administrative.

**Main Duties**:
**Leadership**

To consistently provide strong leadership of the branch and its employees.
To communicate with passion the vision and strategy of the branch and its performance.
To make timely, considered decisions for the long-term success and development of the branch.

**Finance, Planning & Controls**

Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
Submit annual business plan, operating and sales budget for the branch in accordance with regional requirements.
Manage and ensure accurate forecasting for branch in accordance with Finance.
Maintain business systems and procedures in compliance with Sarbanes Oxley

**Operations**
Ensure that effective planning/ production controls are established in all areas and are a key management tool.
Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques
Champion the development of a customer focused quality improvement culture.
Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary

**Health, Safety And Environment**

Maintain health & safety policies and working procedures.
Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines

**Commercial**

Be proactive in regularly reviewing customer requirements and feedback.
Communicate with customers on a regular basis.
Ensure close liaison with branch sales team.
Exploit new market and product opportunities via various external routes.
Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.

**People Management**

Identify Training and development needs among staff and coach accordingly.
People management, including all HR related issues as well as staff development.
Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available

**Competencies**

**(Technical & Behavioural)**

Integrity and trust
Caring about direct reports
Command Skills
Managing through systems
Time Management
Business Acumen
Drive for results
Customer Focus
Managing and Measuring Work
Building effective teams

**_ Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._