Sti Retentions Consultant

1 month ago


Johannesburg, South Africa PPS Recruitment Full time

**Job Advert Summary**:
The purpose of this role is to nurture the customer relationship and acts as a sales enabler to drive re-purchase loyalty toward PPS Short Term Insurance products and services. This individual will ensure maximum correlation between customer requirements and PPS Insurance products and/or services to strive for consistent delivery by exceeding customer expectations.

**Minimum Requirements**:
**Qualifications**:

- Grade 12.
- RE5.
- A related business administration/communication tertiary qualification would be highly advantageous.

**Experience**:

- Minimum two years call centre experience of which 12 months must be retentions specific experience in short term insurance or banking industry.
- Knowledge of PPS administration, clerical processes and relevant product knowledge would be advantageous.

**Knowledge**:

- Full Suite of PPS products.
- PPS systems.
- Retentions.
- Customer Experience Skills.
- Problem Analysis and Problem Solving.
- Strong telephone etiquette.
- Have knowledge of the SA insurance industry.
- Have the ability to assimilate new information quickly.
- Have good conceptual reasoning.
- Have an excellent command of the English language and have strong persuasion skills, display assertiveness and persistence.
- Accountability.
- Confidentiality.
- Logical and analytical thinking.
- Attention to detail.
- Excellent verbal and written communication skills.
- Confident decision making.
- Insurance industry knowledge.
- Insurance industry regulations / codes.
- Initiative and Forward Thinking.
- Relationship building.

**Computer Literacy**:

- Proficient in MS Office (Word, Excel, and Outlook) and the Internet.
- IAA, PPS Intouch, Service Manage would be advantageous.

**Duties and Responsibilities**:

- Achieve Retention Targets.
- Nurturing relationships with existing PPS Short Term Insurance customers.
- Customer Service according to agreed Service Level Agreements as stipulated by the department.
- Follow the standard Retentions procedures.
- Adhere to Quality Assurance and Compliance Measures.
- Project the professional and customer focused image of PPS.
- Utilize proactive persuasive/retention skills to turn requests for cancellation into continued business.
- Retain clients through verbal or written communication by handlings claims and complaints.
- Educate customers on active product features & service offerings.
- Follow up on unmet premiums and ensuring their collection.
- Liaise with other departments and insurers and execute policy administration.
- Increase revenue through up-selling and cross-selling.



  • Johannesburg, South Africa Telebest Full time

    Our client has an opportunity available for a Retentions Consultants in Budgets.Requirements:Matric or SAQA accredited- essential.Regulatory exam 5 would be advantageous.1 year sales experience- essential.1 year retentions experience- advantageous. Responsibilities:Provide a quality service to customers while identifying opportunities to secure new business...


  • Johannesburg, South Africa Telebest Full time

    Our client has an opportunity available for a Retentions Consultants in Budgets.Requirements:Matric or SAQA accredited- essential.Regulatory exam 5 would be advantageous.1 year sales experience- essential.1 year retentions experience- advantageous. Responsibilities:Provide a quality service to customers while identifying opportunities to secure new business...

  • Retention Consultant

    3 weeks ago


    Johannesburg, South Africa THE SKILLS MINE (PTY) LTD Full time

    **Requirements**: - Experience in working for a leading App - 2-3 years’ experience with User Retention and Activation in the app eco-system - Strong analytical skills for modelling performance and opportunity with large sets of data - Experience with AppsFlyer, Google Analytics (Firebase), Qlik and other App marketing/reporting tools required -...


  • Johannesburg, South Africa Belmar Personnel Full time

    **Randburg** **Main Purpose of the Job** To communicate with customers to increase loyalty and retain their business or service. You will speak with customer or employees over the phone or in-person and will often need to quickly devise solutions to problems you are presented with. You will be required to negotiate directly with customers to ensure their...


  • Johannesburg, South Africa Recruiter Ruth | Performability Recruitment Full time

    **WANTED**: A customer centric and data driven Retention Marketing/ Customer Retention Specialist. This is role 1 part Digital Marketing and 1 part Customer Retention. This Role Requires You to... Have experience in retaining existing and new customers and increase loyalty and retain business Take ownership of end-to-end campaign planning, idea generation...


  • Johannesburg, South Africa Mass Staffing Projects Full time

    **Job Information** - Location- Actuary Jobs in Johannesburg- Salary- R700k - R800k- Job Type- Permanent- Education- BSc Actuarial Science + min. 7 CT’s- Experience- 2 - 3 years’ STI- Reference- 020721FJCAC02- - finance.jobs(at)staffingprojects.co.za- Fax- 0865728847Our client in Banking is in need of a Corporate Actuarial Consultant. Must have corporate...

  • Retention Consultant

    1 month ago


    Johannesburg, South Africa Santam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...

  • Retentions Consultant

    2 months ago


    Johannesburg, South Africa Energy at Work Projects Full time

    **One of the largest banking giants is currently seeking Retentions Consultants to be based in their call centres** **Key Responsibilities**: - Exercise dynamic and innovative retention methods in order to retain our clients. For example: if premium is a problem for client; downgrade or reduce cover, offer discounts. - Validate policy for retained client...

  • Retentions Consultant

    7 hours ago


    Johannesburg, South Africa Energy at Work Projects Full time

    **One of the largest banking giants is currently seeking Retentions Consultants to be based in their call centres** **Key Responsibilities**: - Exercise dynamic and innovative retention methods in order to retain our clients. For example: if premium is a problem for client; downgrade or reduce cover, offer discounts. - Validate policy for retained client...


  • Johannesburg, South Africa Sanlam Full time

    About the Company- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.- Our success is rooted in our passion for our clients and everything we do is...

  • Retentions Consultant

    1 month ago


    Johannesburg, South Africa Energy at Work Projects Full time

    **One of the largest banking giants is currently seeking Long Term Insurance Retentions Consultants to be based in their call centres** **Key Responsibilities**: - Exercise dynamic and innovative retention methods in order to retain our clients. For example: if premium is a problem for client; downgrade or reduce cover, offer discounts - Validate policy...

  • Retentions Consultant

    2 months ago


    Johannesburg, South Africa Energy at Work Projects Full time

    One of the largest banking giants is currently seeking Retentions Consultants to be based in their call centresKey Responsibilities:Exercise dynamic and innovative retention methods in order to retain our clients. For example: if premium is a problem for client; downgrade or reduce cover, offer discounts.Validate policy for retained client is captured...


  • Johannesburg, South Africa Energy at Work Projects Full time

    One of the largest banking giants is currently seeking Retentions Consultants to be based in their call centresKey Responsibilities:Exercise dynamic and innovative retention methods in order to retain our clients. For example: if premium is a problem for client; downgrade or reduce cover, offer discounts.Validate policy for retained client is captured...


  • Johannesburg, South Africa Energy at Work Projects Full time

    Are you an energetic, driven individual who has a passion for sales, than this position is for you. One of the largest financial services is seeking to appoint Long Term retention consultants for their call center. **Minimum** Requirements**: - Matric - ITC and Criminal Clear - FAIS, RE and CPD Hours (Fit and Proper Requirements) - Experience in Long Term...

  • Retentions Consultant

    3 weeks ago


    Johannesburg, South Africa Energy at Work Projects Full time

    Unlock a Thriving Career as a Accidental & Health Customer Service/ Retentions Consultant!Key Responsibilities:Innovative Retention Strategies: Deploy dynamic and creative methods to retain our valued clients. Examples include offering premium reductions, downgrades, and enticing discounts.Policy Validation: Ensure timely and accurate capture of policies for...


  • Johannesburg, South Africa Energy at Work Projects Full time

    Unlock a Thriving Career as a Accidental & Health Customer Service/ Retentions Consultant!Key Responsibilities:Innovative Retention Strategies: Deploy dynamic and creative methods to retain our valued clients. Examples include offering premium reductions, downgrades, and enticing discounts.Policy Validation: Ensure timely and accurate capture of policies for...


  • Johannesburg, South Africa RJPersonnel Full time

    3years - Credit control - Maintaining and building client relationships - Thorough knowledge of products - Retention of current client portfolio - Multiclaimant action **Qualifications and Experience**: - Matric/Senior Certificate - FAIS Compliant essential (minimum of 30 credits prior to 2009 or full FAIS qualification) - Computer literate [MS Word, MS...


  • Johannesburg, South Africa Aramex Full time

    **KEY RESPONSIBILITIES** - Support & drive retention and growth commercial strategy that supports the goals of Aramex. - Develop and nurture a strong commercial team capable of delivering the expected results! - Achieve set revenue and growth targets by developing full supply-chain solutions throughout existing customer base. - Collaborate with key internal...


  • Johannesburg, South Africa PPS Recruitment Full time

    **Job Advert Summary**: A member of the Retentions team reporting to the Team Manager Retentions & Leads. This role will be responsible to ideate, design, implement and manage the retention and conservation strategies for PPS products and services. Retention specialists, also known as customer retention specialists, design and implement customer retention...

  • Sales Consultant

    2 weeks ago


    Johannesburg, South Africa Adzuna ZA B C2 Full time

    🌟🌟🌟 Exciting Opportunity for an Insurance Sales Consultant (Short-Term Insurance) 🌟🌟🌟Join the team at a leading financial institution and become a pivotal player in the insurance industry! We are seeking talented Insurance Sales Consultants, specifically focusing on Short-Term Insurance, to provide exceptional...