Salesforce Administrator

**Description**:
A client of ours in the Western Cape (Stellenbosch) area is looking for a Salesforce administrator to join their team. The main purpose of the role is to design, configure, test and analyse Salesforce solutions. This includes researching, designing, documenting, modifying and supporting new and/or existing Salesforce cloud platform instances. The administrator will also analyse and amend configuration or scripting errors in a timely and accurate fashion so as to provide status reports where required.

**Responsibilities**:

- Ensure that Salesforce components meets business requirements and fulfils user requirements.
- Identify and resolve system issues.
- Assist other developers, analysts, and designers in conceptualising and configuring Salesforce instances.
- Assist in the preparation and documentation of solution requirements and specifications.
- Research and document best practice designs / configurations.
- Collaborate with Head of Disciplines to contribute to templates and ways of work for service offerings.
- Conduct research on emerging software products, languages, and standards in support of current/future project efforts.
- Recommend, schedule, and perform data structure or configuration improvements.
- Run and monitor performance tests on new and existing Salesforce instances for the purposes of correcting errors, isolating areas for improvement, and general fault-finding.
- Administer critical analysis of test results and deliver solutions to problem areas.
- Generate statistics and prepare and write reports for management and/or team members on the status of the administration process.
- Assist in the development and maintenance of user manuals and guidelines.
- Install or configure Salesforce products for end users as required.
- Liaise with other administrators, architects, and platform consultants to assist in resolving problems.
- Prepare and deliver activity reports.

**Education, Knowledge and Experience**:

- Diploma/Degree in the field of BCom Informatics or Computer Science or Information Technology o 2-4 years related work experience.
- ** Salesforce Certification** - Administrator (required) or Advanced Administrator (nice-to-have)
- Working technical knowledge of the Salesforce platform and scripting languages, including JavaScript, Salesforce Apex, Salesforce Object Query Language, Salesforce Analytics Query Language.
- Hands on experience working in integrated development environments.
- Hands-on troubleshooting experience.
- Knowledge of applicable data privacy practices and laws.