Collections Agent
2 weeks ago
Large Leisure Organisation based in Durban is requiring Collections Agents, Must be target driven, Brilliant telephone skills
**Purpose of the Position**
- To ensure collections targets are met and high service levels are maintained at all times. To ensure that all members are assisted in a friendly and in a courteous manner and that all queries are resolved in line with our Service Level Agreement.
**Key Performance Areas**
- Ensure arrears are kept to a minimum
- Maintain the high levels of Service Delivery required in the department
- To achieve efficiency and quality standards as per company policy and procedure
- Resolve matters effectively and improve collection figures
- Ad hoc duties where required
**Competencies Required**
- Target driven
- Accurate, organised and able to multitask
- Excellent communication skills (verbal and written), Afrikaans an advantage
- Strong customer services orientation
- Handling difficult calls in a patient and understanding manner
- Decision making and problem solving
- Well-presented and spoken and conscious of brand representation
- Ability to work under pressure
- Dependable
**Qualifications & Experience**
- Knowledge of Genesys Dialler system or similar dialler system
- Experience in a credit control environment - 3 years
- Good administrative skills
- MS Office and Electronic Mail
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