IT Helpdesk Technician

**Job description**:

- Attending to queries logged on helpdesk by branches / end-users
- Analyzing calls logged to discover underlying issues/trends
- Diagnosing hardware and software faults
- Testing and implementing new technologies beneficial to the company
- Travelling to branches for maintenance / setup of new stores
- Following up with end users to ensure issues reported have been resolved
- Maintain point of sale equipment at branches
- Provide Internal tech support for Head Office and Distribution Centre
- Supporting the roll out of new Software Applications
- Active Directory setup and Maintenance
- Carry out I.T installations, implementations, configuration, roll outs & other technical duties as required
- Independent, reliable and efficient approach to work

**For the particular role we also expect**:

- Ability to translate technical issues and concepts into business language
- Decision Making skills
- Flexibility towards working hours, willing to work in a 24/7 on-call schedule
- Good team player, highly motivated
- Independent, reliable and efficient approach to work
- Proactive
- Regular and timely communication of requests / incident status

**Requirements**:

- A+ / N+ qualification
- Ability to think out of the box
- Ability to work in a fast-paced, high-pressured environment
- Excellent communication skills
- Matric
- Microsoft operating systems and configurations
- Own transportation and driver’s license
- Problem solving abilities

Ability to commute/relocate:

- Pinetown, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)