Reservationist (Mpumalanga, Hazyview)

4 weeks ago

Nelspruit, South Africa ANEW Recruitment Full time

**Job Advert Summary**:
**Minimum Requirements**:

- High school diploma or equivalent.
- +- 2 Years experience as a reservationist
- Experience working with OPERA Cloud
- Excellent verbal and written, telephonic communication skills.
- Excellent command of English, multilingual proficiency beneficial.
- Strong organizational skills, time management and attention to detail.
- Proficiency in computer software, including reservation systems and Microsoft Office.
- Ability to work accurately in a fast-paced and high-pressure environment.
- Exceptional customer service skills.
- Problem-solving abilities.
- Flexibility to work weekends, holidays, and varied shifts.
- Needs to show initiative and work independently.
- Self-disciplined and motivated
- Team player with a positive attitude

**Duties and Responsibilities**:

- Written communication and correspondence for all inquiries
- Assist customers in choosing the right services or accommodations based on their needs.
- Maintain accurate and up-to-date reservation records including but not limited to attaching travel agent vouchers to bookings, maintaining guest profiles etc.
- Confirm and modify reservations as requested by customers including but not limited to following up, securing guarantees / releasing all bookings made.
- Provide information about rates, availability, and special packages.
- Process payments and provide receipts
- Managing OTA Bookings
- Balancing inventory
- Collaborate with other team members to ensure a seamless customer experience.
- Resolve customer complaints and issues in a timely and professional manner.
- Maintain a clean and organized work area
- Carrying out of additional duties as requested
- Preparing for group bookings such as preparing rooming lists, collecting payments, etc
- Adhere to company policies and procedures.

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