Senior IT Associate
1 day ago
**About Quantanite**
Quantanite is a business process outsourcing (BPO) and customer experience (CX) solutions company that helps fast-growing companies and leading global brands to transform and grow. We do this through a collaborative and consultative approach, rethinking business processes and ensuring our clients employ the optimal mix of automation and human intelligence. We’re an ambitious team of professionals spread across four continents and looking to disrupt our industry by delivering seamless customer experiences for our clients, backed-up with exceptional results. We have big dreams, and are constantly looking for new colleagues to join us who share our values, passion and appreciation for diversity.
**About the role**
The successful incumbent should have extensive experience maintaining large-scale computer systems, the ability to project manage, and excellent troubleshooting skills. Ultimately, a top-level Senior IT associate can design and maintain a dynamic and stable system to perfectly meet the needs of the company.
**Responsibilities**
At Quantanite, your work will directly contribute to us achieving our long term ambitions. Your key responsibilities will include:
- Meeting with the IT manager to discuss system needs
- Designing and installing computer and laptop hardware configurations
- Installing software and networking systems
- Troubleshooting network and software issues
- Installing high-level software security systems
- Training staff on newly installed hardware and software systems
- Fixing hardware, software, and networking issues
- Responding to general IT requests
- Ensuring security software is kept up to date
- Filing monthly reports for the IT Manager
- Management of Enterprise Applications and Integrations
**Requirements**:
- Matric / Grade 12 - prerequisite
- Minimum 5 years in an IT engineering Role
- Extensive knowledge of computer hardware systems
- Familiarity with general OS systems, Enterprise, programming languages, and Office software
- Knowledge of LAN and wireless networks
- Ability to project manage
- Good communication skills
- Ability to troubleshoot complex software and hardware issues
- Knowledge of database and networking security systems
- Must have own vehicle
- Will be required to work shifts
- Previous experience in BPO environments a plus
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