Contact Center Manager

2 weeks ago


Somerset West, South Africa The Agentsy BPO Full time

The Agentsy BPO is looking for experienced Contact Center Managers to lead dynamic and diverse teams. Individuals MUST be ready and able to hit the road running.

Mandatory requirements include:

- Coach and mentor call center agents through challenging customer service issues and sales.
- Upskill agents to perform duties more efficiently.
- Capture call center data and prepare reports for various relevant management teams.
- Evaluate staff effectiveness and performance on a monthly bases.
- Lead team meetings, hold agents accountable for tasks, and give presentations to executives.
- Communicate monthly and annual call center goals and plans of action.
- Prepare work schedules to ensure sufficient coverage.
- Create personnel and supply budgets for approval.
- Great command of the English language, written and spoken.
- Ability to navigate Microsoft 360 and Google Suite without problems.
- Experience in CRM programs.

If you meet all the requirements mentioned above, then it would be advised to apply.

Ability to commute/relocate:

- Somerset West, Western Cape: Reliably commute or planning to relocate before starting work (required)


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