Product Manager

4 weeks ago

Johannesburg, South Africa Visa Full time

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
**Department Summary**

At Visa, the Digital Solutions team holds primary ownership and management of new Visa digital technology and capabilities including Visa Token Service, Visa Checkout or Visa Digital Commerce Program, Visa Developer Platform. They lead digital product commercialization programs in local markets by leading cross functional working groups, while ensuring client implementation projects progress in a structured and efficient manner through good coordination, planning and execution with Visa CEMEA sub-region teams and Global teams, cross-functional teams, technology developers, local partners, issuers, acquirers, merchants, and local regulators. The Digital Solutions team also work with partners and clients on the development of bespoke solutions for new use cases such as digital wallets, digital banks and fintechs.

Job Scope

This experienced Product Manager will be accountable for the delivery and success of digital program initiatives such as eCommerce or Digital Commerce, including Visa Digital Commerce Program Click to Pay, Card on File Tokenization, Visa Card enrollment Hub VCEH, 3DS and EMV 3DS across the SSA regions.

**Responsibilities**

Support end-to-end product suite of Visas eCommerce and Digital Commerce capabilities, including but not limited to Visa Token Services, Visa Digital Commerce Program Secure Remote Commerce, 3DS and EMV 3DS across the SSA region
Identify and develop business opportunities for Visa Digital solutions to defend Visas market leadership and grow volume and activity on digital channels
Provide consulting and training to support client strategy and technical implementation of Visa digital solutions
Work with clients, service providers, Visa CEMEA Hub & Global Teams and regulators to ensure Visa Digital solutions to be interoperable with local industry practices
Lead technical product discussions including requirements, customer experience, security with a high level of independence
Work with clients to gather requirements, define solutions, and scope projects
Manage technical projects or programs to develop, track milestones and critical timelines, while coordinating cross-functional teams, coordinating communications, and managing issues and risks ensuring successful delivery
Support in business development conversations, help with product demos, and discuss proposition and benefits to client
Manage communication of program status across teams and external stakeholders, escalate issues as necessary. Remove roadblocks and keep processes progressing and running smoothly
Manage Performance tracking and data analysis and be able to put findings into actions.
Set and manage customer expectations with regard to feature and solution availability
Represent the voice of the customer to internal stakeholders

Strong client-facing communication skills and technical aptitude
Thrives in a fast paced and changing environment and effectively adapts to change
**Key Knowledge Domains**:
eCommerce and mCommerce
Tokenization
Card payment processing
Contactless payments
Enterprise project management methodology
Alternate payment systems a plus

**Qualifications**:
8+ years industry experience
Bachelors degree or equivalent and MBA preferred
Good knowledge in multiple areas of Visa’s digital products including Visa Token Services and 3DS
Experience in digital product management and bringing new products to market
Experience in a structured project management environment
Team collaboration demonstrated by desire and willingness to share knowledge with a broader team, be receptive to new ideas and changes to the standard operational procedures
Strong analytical skills and documentation skills
Knowledge of bank card systems a strong plus
A problem solver with strong interpersonal, communication and stakeholder management skills
Proven ability to evangelize a vision
High familiarity for user experience across digital channels
Demonstrated experience in senior management level client engagement

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for emplo

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