Correspondence Service Consultant

7 months ago

Bellville, South Africa Health Solutions Full time

**Introduction**
- Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables businesses and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities, and businesses.**Role Purpose**
- Provide an effective and efficient service to clients by receiving, evaluating and responding to telephonic & written enquiries within stipulated Service Level Agreement requirements.**Requirements**:
**Qualifications**:

- Matric or equivalent

**Experience**:

- Minimum of 2 to 3 years’ experience in dealing with client queries.
- Strong Communication skills Verbal and written.
- Ability to distil critical information out of a communication.
- Strong Customer Service and problem solving orientation.
- Proficient in English and another official South African language (e.g. Zulu, Xhosa etc.).
- Solid stakeholder engagement skills (internal & external) MS Office Suite Word, Excel).

**Duties & Responsibilities**

**Internal Process**:

- Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement
and quality standards.
- Take ownership of complaints and ensure they are resolved timeously and effectively.
- Provide clients with the relevant information and documentation as required in line with policy guidelines.
- Capture and update client information on relevant system/s, based on data received from the client.
- Accurately complete all administrative and reporting requirements within agreed timeframes.
- Adhere to legislative / compliance requirements in the service process.
- Identify and report process and system failures and enhancements to improve client experience.

**Client**:

- Investigate client queries within the agreed service level and ensure that the client receives timeous feedback.
- Escalate client queries to the relevant department or stakeholder.
- Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client
expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client
service.

**People**:

- Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations.
specialisation.
- Positively influence and manage change and offer specialist support where required.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of
colleagues and staff.

**Finance**:

- Identify solutions to enhance cost effectiveness and increase operational efficiency.
- Implement and provide input into governance processes, systems and legislation within area of specialisation.
- Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes.

**Competencies**
- Business Acumen
- Client/Stakeholder Commitment
- Drive for Results
- Collaboration
- Impact and Influence
- Self-Awareness and Insight
- Diversity and Inclusiveness
- Growing Talent
- Problem Solving
- Attention to detail

  • Manager : Correspondence Manager

    7 months ago

    Bellville, South Africa Health Solutions Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...

  • Team Leader: Correspondence

    4 months ago

    Bellville, South Africa Health Solutions Full time

    **Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...

  • Correspondence Agent

    2 weeks ago

    Bellville, South Africa Momentum Metropolitan Holdings Full time

    -Introduction Metropolitan is one of the oldest financial services brands in South Africa. With a 116-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa’s people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but...

  • Client Service Consultant

    2 weeks ago

    Bellville, South Africa Santam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...

  • Client Service Consultant

    8 months ago

    Bellville, South Africa Santam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...

  • Recruitment Consultant Sales

    5 days ago

    Bellville, South Africa A24 Group Full time

    Exciting news for all you go-getters out there! Ambition 24hours is looking for a Recruitment Consultant to join our dynamic team and make a real difference in the healthcare industry. And let's not forget about the thrill of cold calling! As a people-oriented consultant with a passion for results, you'll work tirelessly to find the perfect match for our...

  • Claims Service Consultant

    5 days ago

    Bellville, South Africa Santam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...

  • Service Consultant

    2 months ago

    Bellville, South Africa Sanlam Full time

    About the Company- Santam is the market leader in the general insurance industry in South Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is...

  • Service Now Technical Consultant

    3 weeks ago

    Bellville, South Africa JSM Business Services Full time

    SERVICE NOW Technical Consultant **Main purpose of Job/Role**: Our client's ServiceNow Centre of Excellence has unmatched experience in helping customers maximise the benefits of the ServiceNow platform. They are a team of highly skilled Architects, Project Managers, Lead/Business Process Consultants and Technical Consultants responsible for helping...

  • Claims Service Consultant X5

    1 week ago

    Bellville, South Africa Santam Full time

    OPPORTUNITY Santam’s Claims department has a position available for a Claims Service Consultant (Non-Motor) based in Bellville. WHAT WILL YOU DO The Claims Service Consultant (CSC) for Field Assessment claims is accountable for the claims end to end and is responsible for coordinating and overseeing all actions on claims in this processing channel WHAT...

  • Claims Service Consultant

    8 months ago

    Bellville, South Africa Sanlam Full time

    OPPORTUNITY- Santam’s Riscor Claims Department has positions available for a Claims Service Consultant based in Bellville, Western Cape.The purpose of this position is to get the allocated Motor/Non-Motor Claims ready for an assessor to be appointed, to handle all such claim enquiries and be responsible for the allocated claim until payment is complete....

  • Service Consultant: Marine

    4 months ago

    Bellville, South Africa Sanlam Full time

    **What will you do?** - Santam Marine has available position for a **Service Consultant **who will be based in** **our **Cape Town **office.- The purpose of this position is to deliver quality service to customers, who could be either internal or external to Santam (including brokers, customers, partners and suppliers). The successful incumbent will provide...

  • Service Providers Practice Consultant

    7 months ago

    Bellville, South Africa Dymaxa Recruitment Full time

    Our client, a non-profit, medical scheme is seeking a **Services Providers Practice Consultant **in **Bellville, Cape Town** area. **Duties include the following, but not limited to**: - To provide optimal support to the healthcare providers on the network, expand the network and promote the Scheme. **Requirements**: - Medical or business-related...

  • Customer Service Consultant for Pharmaceutical Industry

    4 days ago

    Bellville, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    Isilumko Staffing (JHB) is seeking a Customer Service Consultant to join their team in Bellville on a 3-month contract.The ideal candidate must reside within close proximity to Bellville.A strong proficiency in both English and Afrikaans is required.We are looking for a customer service professional with an energetic and target-driven approach.Candidates...

  • Service Consultant

    4 weeks ago

    Bellville, South Africa Health Solutions Full time

    **Introduction** - Momentum Health Solutions (MHS), an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health and wellness solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation and create value through unique insights into how to achieve...

  • Service Advisor

    2 days ago

    Bellville, South Africa Ikon Consulting Full time

    **Your main function** is to provide excellent customer service consistently to service clients at a very busy franchise dealership. This is a great brand to work for and a fantastic team to be part of. **Requirements**: - Previous working experience as a Service Advisor / After Sales Consultant at a franchise dealership for a minimum of 3 years. -...

  • Service Advisor

    7 months ago

    Bellville, South Africa Ikon Consulting Full time

    **Your main function** is to provide excellent customer service consistently to service clients at a very busy franchise dealership. **Requirements**: - Matric / Senior Certificate qualification - must. - **Previous working experience as a Service Advisor / After Sales Consultant at a franchise dealership for a minimum of 3 years.**: - Specific brand...

  • Service Advisor

    7 months ago

    Bellville, South Africa Ikon Consulting Full time

    **Your main function** is to provide excellent customer service consistently to service clients at a very busy franchise dealership. **Requirements**: - Matric / Senior Certificate qualification - must. - **Previous working experience as a Service Advisor / After Sales Consultant at a franchise dealership for a minimum of 3 years.**: - Specific brand...

  • Service Advisor

    3 weeks ago

    Bellville, South Africa Ikon Consulting Full time

    **Your main function** is to provide excellent customer service consistently to service clients at a very busy franchise dealership. This is a great brand to work for and a fantastic team to be part of. **Requirements**: - Previous working experience as a Service Advisor / After Sales Consultant at a franchise dealership for a minimum of 3 years. -...

  • Client Services Consultant: Group Human Resourses:

    2 weeks ago

    Bellville, South Africa Sanlam Full time

    Who are we? Sanlam was established as a life insurance company in South Africa but has since transformed into a diversified financial services group that operates across the African continent, India, Malaysia and selected developed markets, with listings on the Johannesburg, A2X and Namibian stock exchanges. In 2018 the Group celebrated its centenary as well...