Exec Housekeeper

Job Posted: 12-Feb-2023
- Location: Hermanus

A 5* Boutique Hotel seeks an Executive Housekeeper to lead the team & manage the housekeeping staff and ensuring five-star quality and service.
- Leading the team by example,
- Maintaining good relationships with the team,
- Allocation of tasks to the housekeeping team,
- Time management of room attendants and housemen,
- Scheduling in terms of rooms and readiness,
- Training of reporting lines in terms of rules and regulations, and
- Focus on guest delight,
- Maintaining an impeccably professional appearance,
- Responsible for cleanliness, orderliness and appearance of the entire Hotel.
- Ensure that rooms are made as per company standard.
- Prepare Annual Housekeeping Budget.
- Maintain par stock of guest supplies, cleaning supplies, linen and uniform.
- Organize inventories with Accounts and General Store for linen, uniform, fixed assets and consumerables
- Pay particular attention while organizing pest eradication activities.
- Develop and implement Housekeeping systems and procedures
- Prepare reports for management information.
- Assist Purchase department in selecting suppliers for items related to Housekeeping.
- Linen & amenities control, including counts, quality and wear and tear
- Plan, control and supervise Horticultural activities.
- Attending and resolving guest complaints.
- Verification of supplies consignments.
- Organize on-the job training and evaluate its effectiveness.
- Approval of the Functional Manual of the department.
- Recommend recruitment of new personnel.
- Handle guest inquiries in a professional and effective manner:

- Ensure knowledge of hotel room categories and layout of the property
- Ensure knowledge of different offerinings at the property
- Resolution of customer complaints;
- Sense of ownership;
- Operate the hotel’s Property Management System: OPERA,
- Daily inspection of public areas and employees locker rooms.
- Daily briefing of Supervisors/ Executives.
- Coordinating the preventive maintenance schedule of rooms and public area with maintenance department.
- Immediately attending to guest requests.
- Liaise effectively between departments.
- Matric
- Computer literacy
- Three Years Degree or diploma in hotel management or Similar (Benficial)
- Minimum 8 to 10 years of experience of which at least 2 to 3 years in similar role, in a five-star property advantage.
- Strong Operational/Technical Knowledge.
- Job Title
- Exec Housekeeper - Overberg Region
- Employer Type
- Employer Type -> Hotels (Boutique Hotel)
- Job Type
- Job Classification -> Housekeeping
- FT/PT
- Job Type -> Full-time
- Province
- Location -> Western Cape
- Town/City
- Hermanus
- Salary Type
- Monthly
- Salary
- R28 000 + ben
- Start Date
- As soon as
- Redirect me to HotelJobs.co.za