Commercial Technician

**Overall Purpose of the job**:
The incumbent will have the necessary skills and certification for installation/service/fault finding and maintenance of electronic security equipment in the Access control, Alarm, Perimeter fence solutions CCTV, as well as the mechanical peripherals controlled by these devices.

**Minimum qualifications and experience**:

- Matric or equivalent
- Minimum 3 years’ experience as an Electronic Security technician
- Programming, wiring, installations and fault finding experience
- Basic Electronic Training for Low voltage electronic devices
- Basic network fundamentals in wired and wireless formats
- CCTV, Access, Alarm, Electric Fence certification - at least 1x specific brand

**Job Requirements & Other Attributes**:

- Valid code 08 driver’s licence essential
- Must be PSIRA registered (Grade C)
- Basic electronic understanding
- Knowledge of Access control, CCTV, Burglar alarms and IP systems
- Be able to read of plans do reticulation, cabling, termination and installation of electronic security equipment.
- Do fault finding on existing equipment and be able to do servicing on said equipment.
- Communication skills verbal and written
- Network fault finding skills, network testing and understanding of LAN/WAN environments
- Installation standards/product standards knowledge
- Manage and control technical boot stock accurately and with diligence
- Weekly timesheets electronically
- System design and integration knowledge
- Afterhours and standby work requirement
- Job card requirement per job completion and signature for accurate stock control and customer invoicing

**Main duties & Responsibilities**:

- Program system as per specifications
- Plan and design cabling infrastructure
- Communication of job status and ensure necessary updates done on project via incident management system as well as Technical coordinators
- Complete handovers
- Complete job cards after every installation/service or maintenance
- Keep stock up to date and assist store man with weekly accurate boot stock count
- Keep the company vehicle as well as uniform clean and presentable at all times
- Quality workmanship and clean place of work
- Timekeeping and ensure effective amount of work completed daily
- Escalate customer issues fast and efficiently to ensure great service delivery and excellent communication.

**Core competencies**:

- Customer Focus
- Approachability
- Integrity and Trust
- Relationships
- Composure
- Functional/Technical Skills
- Problem Solving and Troubleshooting.
- Self-Development
- Technical Learning
- Listening

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**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._