General Manager

3 weeks ago

Johannesburg, South Africa MTN Nigeria Full time

**Smart Devices and Ecosystems**
- Manage MTN OpCo’s with retail brand guidelines, service portfolio and customer experience i.e. own shops, franchises, shop in shop and piloting / rolling-out.
- Provide best practice guidance and management of the self-care channels and the definition of MTN role’s across new digital/social channels.
- Manage, Monitor and measure all aspects related to COO organization and integrate with other parts of the business to deliver best practice and innovation, ensuring consistent MTN wide execution across Segments, CVM, Sales, and Retail etc.
- Ensure alignment of OPCO activities to Group Smart Devices strategy.
- Develop Smart Devices Core Teams with participation from OpCo’s to drive Scale benefits for MTN Group.
- Provide management in the translation and execution of the Marketing strategy into impactful programs which contribute to and reinforce the network’s market-leading position in most markets.
- Identify and propose training needs of the customer (OPCO and key channels) and coordinate the implementation of training interventions.
- Develop and establish Group wide Smart Device profitability models and CLV approach to device/customer management.
- Lead and Manage strategy and operations meetings, report at Exco, functional level and participate and provide input into strategy and operational meetings.
- Manage and resolve escalations that have impact on critical path of service delivery, escalate issues that will result in significant time, scope, employee/client or cost impact if not resolved and manage and provide solutions to issues that require formal resolution
- Set up and manage project status meetings, review and identify key risks, issues and dependencies and set mitigation actions
- Manage budgets and Sign-off / make decisions regarding operational changes.
- Review performance against agreed Key Performance Indicators and compliance to Service Level Agreements
- Create and monitor plan for continuous improvement and review performance of teams.
- Report monthly to the Management relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation and report on specific projects as per the defined timelines.
- Manage divisional and project initiatives budgets in line with business objectives
- Ensure teams collaborate with Quality Assurance and Internal Audit teams to perform periodic quality and process audits and collaborate with other functional heads to enhance key elements of the consumer business model.

**Job Requirements (Education, Experience and Competencies)**

**Education**:

- Minimum of 4-year tertiary qualification in Marketing/Business Degree
- Post-graduate qualification
- MBA or Masters in relevant field of study (preferred)
- Fluent in English

**Experience**:

- 10 - 12 years of relevant experience in Commercial and/or Device management in a multi-national business environment
- 10 - 20 years’ management experience within the mobile eco-system
- 3- 5 years’ experience in driving multi-nation and multi-faceted projects across multiple business areas.
- Deep understanding of End-to-End Devices management covering Strategy, Segments, Portfolio, GTM, SCM, Post Sales, Applications and Services etc.
- Experience in developing and managing partnerships at the C Level at a Global level.

**Competencies**:

- Leadership for Impact (Direct and Virtual)
- Ambiguity in the workplace
- Complexity within the workplace
- Conflict management
- Digital footprint
- Influencing others
- Information processing
- Problem solving
- Risk management
- Telecommunications industry

**Other**:

- Leaderships
- Complex Problem solving
- Analytical
- Communication
- Continuous improvement
- Data interpretation
- Judgment
- Organisational
- Presentation
- Reporting
- Supervisory

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