Plennegy: Graduate

Plennegy (Pty) Ltd was founded in 1955 and is both a trading and holding company with its core business being related to agriculture and property investments. Together with its associated companies, the group develops, produces and distributes seed, as well as supplies farming equipment, fuel and vehicles to the agricultural and retail industries.

**RESPONSIBILITIES**:
Asset management - BAI09
- Create a full list of all IT assets in Starke Ayres
- Documented list, verified by random checks. - IT Operations Manager (Knowledge and usage Azure asset management tools))
- Create a procedure for issuing IT assets to staff
- Documented SOP with a method to track which stock is issued to staff.
- Create a procedure for return of IT assets from staff Documented SoP with supporting documents

Operations management - DSS01 25%
- Assist Network Administrator / IT Operations Manager with first-line checks for network management
- Assist Network Administrator / IT Operations Manager to diagnose any outages and resolve where possible, Network Administrator to open tickets for any work requested.
- Participation in network projects
- Feedback from Operations Manager and Network Administrator.
- Escalate network outages to 2nd line support
- Rapid escalation of tickets when outages are outside of the area of responsibility. Working with Network Administrator.
- Basic management of installed software on end-user computers. Reports from the service desk and feedback from the operations manager and peers.
- Quarterly review of installed software on end-user computers. Create SOP for Group software installation and schedule review.

Service desk - DSS02
- Manage all operations requests for responsible sites, supporting service requests for other companies.
- List of tickets and resolutions from the service desk.
- Ensure tickets are closed within SLA.
- Report from Service Desk. Use this Jira service desk guide.
- Keep number of open tickets to below 5 Review with Group IT Operations Manager for assistance with tickets. Jira report and stat will be used.
- Keep number of pending tickets to below 3
- Advise Group IT Operations Manager on any long-term tickets that need to be moved to projects.
- Review with Group IT Operations Manager for assistance with tickets. Jira report and stats will be used.

Additional duties or Responsibilities
- Project work as requested by IT Manager / OPS Manager
- Completed as per SmartSheet projects. Any ADHOC work can be be listed on SmartSheets

**REQUIREMENTS**:
Qualifications:
Grade 12 (Matric) National Senior Certificate (Essential)

A+ / N+ Diploma in Information Technology (Essential)

Bachelor of Science in Information

Technology Skills:
Communication Skills

On-the-job training

Computer Skills