Manager, Site Support, Bloemfontein Based

6 days ago

Bloemfontein, South Africa IQVIA Full time

Job Overview

Essential Functions
- Forecast IT resource requirements including personnel, software, equipment and facilities and make recommendations to senior management.
- Develop detailed schedules for all information system equipment to obtain maximum utilization
- Establish and implement Information Technology (IT) policies, procedures and standards and ensure conformance with information systems goals and procedures.
- Provide advice, support and guidance to site IT infrastructure as well as manage assets, backup/restore operations, preventive maintenance and system protection.
- Provide technical leadership and act as mentor to junior staff.
- Delegate IT support tasks, provide training, advice and assistance when necessary and aid in personal development
- Provide technical leadership in the effective use of internal data processing, automated office systems and data communications
- Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates - Participate on global and regional project teams.
- Set up and maintain library and materials for end-users reference.
- Perform other duties as required.
- May be required to perform duties outside working hours. This will be managed according to the applicable country

Qualifications, Knowledge and Skills Required
- Bachelor's Degree in Information Technology
- 5-7 yrs of Information Technology Experience
- Working knowledge of Microsoft server, workstation and networking technologies
- Working knowledge of industry standards with regards to system and network administration
- Excellent verbal and written communication skills
- Ability to establish and maintain effective working relationships with co-workers, managers and clients
- Project management exposure

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