Voip-itaas Technical Lead
4 days ago
**Description**
The Senior Technical Team Lead is responsible for ensuring managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients to ensure compliance to the agreed service level agreement.
**Key Roles and Responsibilities:
- Monitors the work queues and provide support to clients where the install is highly technical or sophisticated in nature.
- Works independently, with general direction from the client, stakeholders, team lead or senior manager, to perform operational tasks to resolve all escalated incidents / requests in a timely manner within agreed SLA and OLA
- Provide support to all escalated incidents.
- Act as emergency support contact as needed, for critical client and business impacting issues.
- Be able to schedule resourcing successfully.
- Accurate time management.
- Timely escalation of all incidents to management with ensuing updates, where applicable.
- Proactively identifies, contributes, implements and works with automation teams for effort optimization and automating routine tasks.
- Provide reports to executive members
- Use operational and diagnostic procedures to resolve escalated installs in unique and complex client environments Coach and mentor, juniors and L4 teams offering technical expertise and pushing work down to other engineering teams.
- Performs quality audits, covering process, service experience, ticket updates etc. as required.
- Drive customer oriented approaches.
- Provide operational support and continuous service improvement post client handover from TS (or other) teams
- Implement training and development initiatives for direct reports.
- Engage with clients for technical operations as part of routine operations
- Constantly measure and analyse team's delivery capabilities.
**Requirements
- Relevant degree
- ITIL certification
- Relevant technical certifications (CCNA, CCNP, SDWAN ,Cloud etc.)
- Have a good understanding of VoIP Protocols on Broadsoft, SBC and Porta platforms.
- Fundamental knowledge of Azure, AWS, SAP and Linux
- Previous call team lead/management experience
- Experience in customer support services
- Demonstrated experience in implementation of continual service improvement in previous roles (through automation, process enhancements etc.)
- Demonstrated experience in organisational change management (transformational experience)
-
Noc/voip Agent Tier 2
2 days ago
Johannesburg, South Africa Headhunters Full time**Our client in the IT sector, based in Johannesburg, is currently looking to employ an experienced** **NOC/VoIP Agent Tier 2.** **An awesome career opportunity awaits.** **Requirements**: - 3-5 Years in same/or similar role. - Asterisk management interface. - Skills required MTCNA, MTCRE, N+. - Experience and knowledge in troubleshooting various VoIP...
-
Senior Project Governance Lead
13 hours ago
Johannesburg, Gauteng, South Africa Pillango Placements Full timeJob DescriptionThe Strategic Portfolio Manager function will work and collaborate across various organisational functions to ensure business value is delivered per organisational strategic goals.ResponsibilitiesProgram/Portfolio Management Leadership and Direction Enterprise Business Analysis Stakeholder Management Budgeting and Costing Project Benefit...
-
Recruitment Lead
15 hours ago
Johannesburg, South Africa Matched Recruitment Full timeWe are currently looking for experienced Recruitment Sales Leads to join a small, boutique agency offering personalised service to clients. These positions are available immediately for experienced Recruitment Sales Consultants - this means access to your own client base and experience in your specialised field. We are looking for dynamic, self starter team...
-
Technical Lead
6 days ago
Johannesburg, South Africa FirstRand Full timeAbout us, purpose, experience and qualifications **about us**: **purpose**: - The Technical Lead is responsible for managing a team of developers and ensuring the technical standards in the production and maintenance of software solutions. The incumbent is responsible for providing technical advice and solutions in reponse to business requirements and...
-
Technical Lead
5 days ago
Johannesburg, South Africa FirstRand Full timeAbout us, purpose, experience and qualifications **about us**: - A maximum of 3 lines which will describe the employee value proposition of the business unit. What is the core function of the department? How does the BU contribute to WesBank? Why should someone join this BU? Eg. Why would a BA work for this department and not another?**purpose**: - The...
-
Software Technical Lead
4 days ago
Johannesburg, South Africa Cardilogix Full timeJob Overview **Date Posted**: Posted 6 hours ago **Location**: Johannesburg, Gauteng **Job Title**: Software Technical Lead **Education Level**: Bachelors Degree **Job Level**: Senior **Minimum Experience**: 5- 7 Years Software Technical Lead required for a position in Johannesburg. As a leader, you will supervise team members, delegate tasks, issue...
-
Software Technical Lead
4 days ago
Johannesburg, South Africa Cardilogix Full timeNow Hiring! **Software Technical Lead in JHB** Agency: Full-Service Permanent: Full-Time Office Based: On-Site **Key Responsibilities**: - Guiding team members with troubleshooting technical issues. - Maintain high team morale. - Creating a framework of technical standards and procedures. - Conduct thorough unit testing and integration testing for the...
-
Technical Lead
12 hours ago
Johannesburg, South Africa Specd Full timeJOB DESCRIPTION INFORMATION: Job Title: Technical LeadEmployment Type: PermanentWork Model: Onsite JOB CONTEXT:We are looking for an experienced Technical Lead, you will lead our Laravel-based development initiatives, architect scalable solutions, and guide your team in building...
-
Engineering Technical Lead
2 days ago
Johannesburg, Gauteng, South Africa Network Recruitment Full timeKey ResponsibilitiesCollaborate closely with customers to understand their needs and design tailored solutionsLead technical efforts across multiple teams, ensuring seamless project executionDefine objectives and estimate project scope through collaboration with stakeholdersSecure stakeholder buy-in by educating clients on project visionProvide technical...
-
Technical Lead
1 week ago
Johannesburg, South Africa Boardroom Appointments Full time**Key purpose**: With the introduction of cloud, namely Azure and AWS, we require an additional technical lead to support our customer services organisation. This technical lead will be split between the Proactive team and our Cloud clients to ensure we meet the contractual requirements. This role is a central point for evaluating, optimizing and...
-
Technical Sales Lead
4 days ago
Johannesburg, Gauteng, South Africa Set Consulting Full timeSet Consulting is seeking a highly experienced Technical Sales Lead to drive the development of innovative water treatment solutions. In this role, you'll oversee the technical sales proposals and process design for water treatment solutions, including pre-treatment, ultrafiltration, reverse osmosis, chemical dosing, and sludge treatment systems.With a...
-
Technical Application Lead
7 days ago
Johannesburg, South Africa Isilumko Staffing Full timeSeeking an experienced Technical Application Lead to join one of the Top banks in SA on a contract / project, reporting to the Service Monitoring Shift Manager. Job functions; Attend to the escalation of technical matters Provide accurate documentation in line with the document control processes Involved with the implementation of new systems and...
-
▷ 15h Left: Strategic Portfolio Manager
4 days ago
Johannesburg, South Africa Jobted ZA C2 Full timeThe Strategic Portfolio Manager function will work and collaborate across various organisational functions to ensure business value is delivered per organisational strategic goals. RESPONSIBILITIES (More details available on request) 1. Program/Portfolio Management 2. Leadership and Direction 3. Enterprise Business Analysis 4. Stakeholder Management 5....
-
Technical Sales and Support Specialist
1 week ago
Johannesburg, South Africa Scoop Distribution (Pty) Ltd Full timeThis position is ideal for a tech-enthusiast who has a strong knowledge of IT networking concepts and is constantly wanting to expand their tech skills. At Scoop Distribution, you will be required to interact with our customers in both a sales and a support capacity. You will manage technical sales and support relating to our product range, while also...
-
Team/Technical Lead
4 days ago
Johannesburg, South Africa Hire Resolve Full timeHire Resolve's client is seeking a skilled software developer in a team lead role to join their team in Johannesburg, GP. The Software Development Team Lead will be part of an agile development team, building and working on enterprise grade software systems on top of the Microsoft .NET Core development stack. The Software Development Team Lead will provide...
-
Team/Technical Lead
4 days ago
Johannesburg, South Africa Jobted ZA C2 Full timeOverview Hire Resolve’s client is seeking a skilled software developer in a team lead role to join their team in Johannesburg, GP. The Software Development Team Lead will be part of an agile development team, building and working on enterprise grade software systems on top of the Microsoft .NET Core development stack. The Software Development Team Lead...
-
Technical Lead: Banking
7 days ago
Johannesburg, South Africa Isilumko Staffing Full timeTechnical Lead: Banking Industry To support availability of business services through real time monitoring detection, diagnosis and escalation of IT events and outages. To provide both a leadership and management role, applied in a technical context. **Responsibilities**: Provide Technical Leadership: - Serve as a point of escalation for technical...
-
Technical Support Lead
3 days ago
Johannesburg, South Africa Freedom Won (Pty) Ltd Full time**Key Responsibilities**: - Oversee the day-to-day operations of the Technical Support Team. - Act as a senior agent who will drive customer satisfaction through customer support. - Act as a mentor and provide oversight, coaching, and training to technical support staff. - Be the point of contact when it comes to technical escalations. - Record and track...
-
Technical Lead
1 week ago
Johannesburg, South Africa Ann Swann Personnel Full time**Essential Qualifications, Skills & Experience** - Matric - Minimum of 5 years experience on Equipment (Brickmaking equipment advantage) - BSc/BEng Degree in Hydraulics or Mechanical Engineering. - Able to work under pressure - 8-10yrs working experience - Valid Drivers license and own vehicle - Computer literate in Word, Excel and Outlook - Excellent...
-
Technical Support
15 hours ago
Johannesburg, South Africa MSA Outsourcing Solutions Full timeAs a member of our Unified Communications Provisioning & Support Team, you will primarily be responsible the provisioning of our wide range of Telecommunications products and services including: - Hosted Telephony - Asterisk knowledge is advantageous - Connectivity (broadband) - Unified Communications - Phone Lines - VoIP and Cellular **Overview of Key...