Junior Fla za

5 days ago

Cape Town, South Africa Computacenter Full time

**Junior FLA_ZA**:
**Location**: Cape Town | **Job-ID**: 200947 | **Contract type**: Permanent | **Business Unit**: BPO

Main purpose of Job/Role:
Working as part of Computacenter’s Availability Management extended functional team, to help ensure the Availability and Performance aspects of the supported customer IT infrastructure are communicated effectively and that any future impact to the estates are reported and analysed. To check and validate the Monthly Availability Reporting covering several performance metrics.

Main Duties/Key Responsibilities

**Availability Management and Processes**
- Following processes defined by the function, responsibility for running and producing monthly Tier 1 and Tier2 performance and availability reporting covering infrastructure devices.
- Ensure all reports are complete and delivered to agreed timelines
- Perform basic analysis where necessary and have the ability to communicate aspects of availability management if required
- To manage the scheduling and publishing of reports, and have the ability to create one off ad-hoc reports if required
- Effective and efficient communication with Computacenter Infrastructure Services clients
- Realize Availability Requirements
- Monitoring Maintenance obligations
- Ability to co-ordinate parties concerned to investigate and identify root cause of issues through analysis of information

**Customer Reporting**:

- Compiling Tier 1 and Tier 2 customer reports and adhere to the guidelines outlined in PRS
- Schedule and publish reports as per agreed Service Level Agreements.
- Essential Knowledge/Skills
- Strong MS Excel, MS Word skills
- Planning and Organizational skills
- Strong Communication skills
- An understanding of ITIL methodology / Service management practices
- Understanding of performance metrics
- Good knowledge of IT platforms
- Desirable Knowledge/Skills
- Essential Qualifications
- Grade 12
- Good working knowledge of MS Office, specifically advanced Excel Skills

**Current information for our applicants**

**About us**

Computacenter is a leading independent provider of IT infrastructure services, with about 18,000 employees worldwide and a global revenue of £6.7 billion (2021). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
winningtogether #peoplematter

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