Parts Learnership

**Company Description**:
Our client in Logistics is currently looking for learners to join their Parts learnership within the Service Department program. This program will allow individuals to learn and gain knowledge not just about the logistics industry but will also allow for the growth and development of planning and administrative skills.

**Job Summary**:
These are the areas that you will be exposed to during the learnership:

- OCS Order and Customer Support
- Import and Export Compliance
- Warehouse Administration
- ISO
- Inventory Planning and Control

Duties and Responsibilities:
**OCS Order and Customer Support**:

- Managing customer back orders
- Order creation and invoicing
- ETA verifications
- Query management
- Filing and document control

**Import and Export Compliance**:

- Planning and coordinating export shipments.
- Preparing documentation for export shipments.
- Import and export customs compliance.
- Processing SARS VAT or duty payments for import returns shipments.
- Export documentation filing and archiving.

**Warehouse Administration**
- Cycle count and stock take preparation.
- Operational staff shift planning.
- Site maintenance
- Equipment management
- Delivery scheduling and route planning

**ISO**
- Understanding the organization and its context
- Understanding the needs and expectations of interested parties
- Understanding the scope of the Quality Management system and H&S System
- Generate, review and update required ISO processes, procedures, forms, and checks within the departmental requirements
- Determine the inputs required and the outputs expected from these processes
- Determine the sequence and interaction of these processes
- Determine the resources needed for these processes and ensure their availability
- Assign the responsibilities and authorities of these processes
- Address the risks and opportunities for improvement as determined by the requirements.
- Evaluate these processes and implement changes needed to ensure that these processes achieve their intended results
- Improve the processes and the Management system
- Ensure appropriate identification and description of processes, procedures, forms, and checks.
- Ensure appropriate review and approval for suitability and adequacy.
- Customer focus_
- Determine, understand, and consistently meet customer and applicable statutory and regulatory requirements
- Determine and address the risks and opportunities that can affect the conformity of products and services and the ability to enhance customer satisfaction.
- Maintain the focus on enhancing customer satisfaction
- Quality and H&S Policy
- Determine the risks and opportunities applicable to the organization.
- Actions to address risks and opportunities
- Quality and Health and Safety yearly Objectives and planning to achieve them
- Competence _
- Determine the necessary competence of person/s doing work under its control that affects the performance and effectiveness of the Management system
- Ensure that these persons are competent based on appropriate education, training, or experience.
- Where applicable, take actions to acquire the necessary competence and evaluate the effectiveness of the actions taken
- Retain appropriate training registers as evidence of competence.
- Awareness
- Communication_
- Determine the internal and external communications relevant to the Management system including what it will communicate, when to communicate, with whom to communicate, how to communicate, and who communicates.
- Control of documents_
- Distribution, access, retrieval and use
- Storage and preservation
- Control of changes to documents
- Retention and disposition
- Operational planning and control
- Identification and traceability
- Monitoring, measurement, analysis, and evaluation_
- What needs to be monitored and measured
- The methods for monitoring, measurement analysis, and evaluation required to ensure valid results
- When monitoring and measurement shall be performed
- When the results shall be analyzed and evaluated
- Internal Audits_
- Plan, establish, implement, and maintain an audit program including the frequency, methods, and responsibilities, planning requirements, and reporting.
- Define the audit criteria and scope Take appropriate correction and corrective actions without undue delay.
- Management Review_
- Management review inputs/outputs
- Improvement_
- Improving the performance and effectiveness of the Management System
- Correcting, preventing, or reducing undesired effects
- Improving services to meet requirements as well as to address future needs and expectations.
- Non-conformity and corrective action

**Inventory Planning and Control**:

- Asses inventory status
- Communicate requirements and propose changes
- Meet online with the planning department in SPC
- Create orders to SPC and local suppliers

**Requirements and Competencies**:

- Team Fit:_
- Ability to work collaboratively with other team members.
- Willingness to learn fr