Service Administrator

3 weeks ago

Alrode, South Africa Volvo Trucks Full time

Service Administrator

**Location**:Alrode, ZA, 1451**Position Type**:Professional- Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.**What you will do**

**The main purpose of the job is** to ensure that all administration pertaining to the workshop process is dealt with efficiently.

**Reporting**: This role will report to the Branch Manager.

**Job Objectives**:

Warranty and Maintenance administration
- Ensure that Warranty and Maintenance claims are submitted timeously in accordance with the warranty binder and maintenance procedures.
- Ensure zero rejection rate.
- Ensure parts are disposed of in accordance with directives and policies.
- Ensure that all parts in the claim store is clearly marked according to relevant procedures.
- Ensure the accuracy and back-up of all relevant documentation including but not limited to job cards e.g. photos, protocols, defect reports, sublet invoices etc.
- Ensure jobs are costed within VST parameters.
- Make sure all sublet invoices are loaded on job cards and forwarded to finance for payment.
- All job cards must be signed off by the Line Manager.

Opening and processing of job cards for repairs, maintenance and servicing
- Ensure information on job card received from workshop include all relevant information e.g. registration number, chassis number, kilometre reading etc.
- Recording service type, e.g. basic, annual etc.
- Record any other faults e.g. brake lights not working, vehicle overheating, etc
- Transferring all relevant information onto job card on computer.
- Carry out credit checks.
- Ensure that job card is allocated to correct account i.e. customer, warranty, maintenance contract.
- Ensure that job cards are signed by Driver/owner or relevant responsible person.
Outwork/sublet orders
- Raising a sublet order.
- Ensure outwork supplier submit quotation for work to be done.
- Sublet order raised against the job (First copy to outlet supplier, second to costing file and third to the job card).
- Copy of processed invoice and order to be attached to job card.
Closing of job cards (work in progress)
- Ensure that daily WIP controls are in place and that regular follow ups are done with workshop team leaders to ensure continuous flow of process.
- Ensure job card has been completed as required with all relevant information, i.e. date, work carried out, time started, time finished, total time worked, VST, cause of failure, etc.
- Ensure that owner or relevant person sign acceptance of work and/or parts fitted.
- Ensure job is signed off by relevant Technician, the Team Leader and the Service Manager before closure.

**Qualification & Job Experience**
- Matric / N3 or equivalent.
- Computer Skills.
- SAP/GDS Fusion.
- Strong administrative background

**Key Competencies**
- Good administrative ability.
- Attention to detail.
- Work well under pressure.
- Customer focused.
- Good communication.
- Administration skills.
- Take Initiative.
- Team player.
- Quality orientated.
- Stock control (Warranty).
- Good time management.
- Honesty and Integrity.

**Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.**

**Last Application Date: 11 March 2024**Who we are and what we believe in**-
- At **Volvo Trucks** you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people - to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.**Job Category**:Administrative & Business Support**Organization**:Volvo Trucks**Travel Required**:No Travel Required**Requisition ID**:6468**View All Jobs**

**Do we share the same aspirations?**

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society f

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