Field Technician

2 weeks ago

Cape Town, South Africa AdaptIT Full time

**Listing reference**: adapt_000052**Listing status**: Online-
**Position summary**

**Industry**:IT & Internet
- **Job category**:System Administration / Management**Location**:Cape Town
- **Contract**:Permanent**EE position**:No**About our company**
- A provider of leading specialised software and digitally-led business solutions that assist clients across targeted industries.**Introduction**
- We are currently recruiting for Field Technicians who have strong organizational and planning skills, IT and installation knowledge and experience for our Micros Division in Cape Town.**Job description**Repair Process**
- Make sure spares units are available for Van stock
- Make sure all equipment we hold we create refurbished options
- Repair all out-of-warranty equipment
- Make sure warranty equipment is tested before creating a Job Card
- Make sure to troubleshoot and Log cases with our Suppliers
- Make sure to test all repaired equipment from Our suppliers
- Complete all Oracle hardware courses available and stay current with Oracle versions

**Refurbishment Process**
- Meet with the Micros Hardware Manager to be briefed on any special requirements.
- Be able to liaise with Support Staff/ Projects Manager and manage the job assigned or any other dealings that the company deems fit.
- Field Technician must sign for all equipment
- Work with stock controllers and PM to complete Scheduled Refurbishments
- Field Technician will test all the equipment and submit the details to PM for quoting

**Support Assistance**
- Micros Field Technician is required to support the products assigned to him/her.
- Clients on ‘Stop Support’ are not to be supported without authorization by Management.
- All support calls are to be logged on the in-house call logging system according to the Micros logging standards.
- Micros Field Technician is to be aware of escalation procedures as communicated from time to time. Escalation procedures may vary for corporate accounts.
- All logged calls are to be updated daily
- Ensure timely resolution or assignment of call within the Micros SLA commitments
- Maintain all documentation required by Micros SA. Assist with implementing, testing and writing any documentation that may be required.
- Ensure that ALL equipment is checked in and out and properly maintained
- Make sure the support process is fully understood

**Minimum requirements**
- Grade 12 National Senior Certificate
- A plus / N plus Server qualification advantageous
- Minimum 3 years’ experience in Information Technology
- Excellent written and verbal communication skills
- Timeous attendance to callout calls
- Strong organizational and planning skills
- Must be willing to be on standby on weekends and holidays
- Complete monthly stock take report and submitted before the end of each month
- Good time management skills
- Willing to Travel
- Valid Driver’s License (Manual)

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