Annuity Administrator

**Business Unit**:Discovery Employee Benefits**Function**:Administration and Office Support**Date**:03-Mar-2023Achieve more than
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**YOU BELIEVE**
- Discovery Employee Benefits
- **Annuity Administrator**

**About Discovery**
- Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.- About Discovery Employee BenefitsDiscovery Employee Benefits is the first and only employee benefits provider to be shaping employee behavior, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.

**Key Purpose of the role**
- The responsibilities of this role is to assessment, administration and payment function within the Group Risk Claims Department.
- **Areas of responsibility may include but not limited to**
- Accurate assessment, investigation, and validation of claims in accordance with the goals, objectives, processes and standard operating procedures
- Issuing reminders on outstanding claim information for all pending claims and existing claims as per standard operating procedures
- Accurately updating and maintaining claims registers
- Drafting and issuing decision letters or synopsis for claim review
- Calculating benefits payable in line with the Life Plan Guide
- Ensure that complete and accurate claim files are maintained and that all documents and correspondence is saved on the central drives
- Administration skills, and reconciliation of payments
- Refund requests as per the standard operating procedures
- Ensuring all risks are mitigated and escalated, this includes the identification of fraudulent activity and non-disclosure.
- Timeously responding to escalations, complaints and QA findings/disputes (2 hours)
- Contact Centre - data verification standards and telephone etiquette for overflow
- Providing effective, efficient and professional service to all our clients, both telephonically and through written correspondence
- Taking ownership of queries and ensuring they are resolved timeously and effectively
- Maintains, compiles, reports, arranges, organizes and updates the filing systems
- Compiling claim reports and payment schedule/payment letters
- Responding to queries timeously and managing workflow daily
- Adhering to the standard operating procedures
- Manage projects relevant to annuities team to ensure delivery within the agreed timeline
- Build and maintain with relationships at all levels service providers and internal departments to enhance organizational effectiveness and efficiency
- Report any irregularities to the Senior Manager
- Coordinate and monitor all claims related activities which includes payment of claims, reporting, data maintenance and client enquiries.
- Analyze processes to identify risks and opportunities for enhancements or innovations to continuously improve the team’s outputs
- Update and maintain standard operating processes
- Assist with staff development, coaching and training to optimize staff performance
- Managing complaints, escalations, and quality audit defects to ensure high levels of service are adhered to, including root cause analysis, implementation of preventative measures and corrective action
- Empower employees to take accountability for the targets agreed upon to ensure high service levels

**Personal Attributes and Skills**
- Resilience
- Working with People
- Results Driven
- Decision making skills
- Organizational awareness
- Attention to detail
- Analytical
- Adaptable/ flexible
- Creative and innovative
- People orientated
- Team player
- Customer centric
- Dependability and Reliability
- Self-starter
- Quality Oriented
- Teamwork/Collaborative
- Integrity
- Tenacity
- Tolerance for Stress

**Education and Experience**
- Matric - Essential
- Decision making skills
- Time management skills
- Verbal and written communication skills
- Problem solving skills
- Advanced MS Office Excel skills (Beneficial)
- Organizational skills
- Knowledge and understanding of Employee Benefits and Claims Payments administration
- 3-5 years relevant experience

**EMPLOYMENT EQUITY**

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
- EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively enco