Hotel Porter

Welcoming of guests at the entrance of hotel
- Floor checks
- Room guests
- Receive, store, and deliver luggage and mail
- Pick up and deliver items, or run errands for guests ensuring excellent guest relation services
- Relay and Route written messages
- Ability to anticipate future circumstances, conditions and requests and use these scenarios to plan
- Ability to anticipate Guest needs and think up creative ways to meet these needs
- Ability to correctly communicate detailed information and instruction to others
- Operates comfortably in an environment of high levels of ambiguity
- Ability to recognise safety or security concerns
- High degree of confidentiality and protection of sensitive information
- Committed to creating environments and systems that enable the delivery of exceptional and personalised

services
- Displays a sense of urgency and dedication to meeting the needs and wishes of others
- Works to create a work environment that encourages high levels of engagement with the company
- Persistent in maintaining effective systems and process activities
- Effective in encouraging and supporting an environment of collaboration and commitment
- Embraces, supports and models organisational values and culture
- Keeping reception area clean and neat
- Ensuring flags are positioned and flying at all times
- Feed fish, check that the benches at the pond. Remove all litter
- Sanitize all touch points every hour
- Water orchids and plants
- Clean ashtrays inside and out. Stamp sand in ashtray
- Keep luggage room clean and neat
- Check the Gallery, lights on at night, tables & chairs neatly spaced

Porter Requirements:

- Grade 12 or equivalent
- Accommodation Certificate/ Hotel School diploma is advantageous Work Experience
- Previous experience in the same or similar position in a 4/5-star hotel
- Familiar with all duties and procedures in Front Office Department
- Third language is advantageous
- Reliable, responsible and dependable to fulfil obligations
- Attention to detail
- Willingness to lead, take charge and offer direction
- Ability to multitask
- Show initiative by taking control of task
- Excellent communication skills
- Friendly and service orientated

Ability to commute/relocate:

- Bloubergstrand, Western Cape 7441: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Hotel: 1 year (preferred)

Application Deadline: 2023/02/20