Retail Supervisor

2 weeks ago

East London, South Africa Motus Aftermarket Parts Full time

**Midas** is searching for a** Retail Supervisor** to join the branch in **King Williams Town**. The purpose of this position is to work closely with the Retail Manager in all aspects to achieve success and ensure profitability, cost control, as well as to sell and exceed sales targets while always maintaining great customer satisfaction.

**Requirements**:

- Grade 12 with
- Diploma in Business Management or Marketing
- Desirable
- 3-5 years’ knowledge and experience of sales and marketing of spares/ vehicle parts
- Supervisory experience-Essential
- Ability to communicate on all levels
- Assertive with sound interpersonal skills are essential
- Strong attention to detail is essential
- Must be able to work under pressure
- Proven track record
- In depth product knowledge
- Some business acumens, understanding the costs and breakeven scenarios of customer service delivery
- Should be able to carry out his/her responsibilities with little supervision
- Thorough knowledge of the geographical area of responsibility.
- Good planning and time management skills
- Be a good team player
- Negotiation skills
- Clear criminal record

**Key Performance Indicators includes, but not limited to.**
- Planning, organizing, and controlling of Retail Responsibilities
- Manage and motivate a team of warehouse and sales support staff
- Ensure the compliance with safety, health, and security laws & regulations
- Assist with IR, HR matters
- Ensure that the quality standards are maintained
- Continuous improvement initiatives
- Manage counter sales and ensure that optimal customer potential is achieved
- Understand & manage the daily function of a retail shop
- Know the market and grow the existing customer base
- Acts as the first point of contact with the customer, portraying professionalism and confidence that delivers the ultimate in customer service
- Achieve the sales target set by the Sales/Branch/Retail Manager
- Plan, forecast and report on sales potentials by customer.
- Report all competitor pricing and activities.
- Report all customer information regarding delivery, telesales, and account problems.
- Achieve revenue targets and ensuring that new business is generated by growing customer base and increasing market share in the geographical area of responsibility.
- Build and strengthen customer relationships.
- Receive inbound customer sales inquiries
- Cold calling when necessary
- Provide quotations, product, and service information
- Provide support and pricing details in response to inbound enquiries
- Assist all other departments (Accounts, Despatch, Warehousing, Receiving and Technical) to ensure good co-operation within the company does minimize customer queries.

**Equity Statement

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