Support Analyst

2 weeks ago

Sandton, South Africa Discovery Ltd. Full time

**Business Unit**:Discovery Employee Benefits**Function**:Administration and Office Support**Date**:05-May-2023Achieve more than
- ***
**YOU BELIEVE**
- Discovery - Employee Benefits
Support Analyst**About Discovery**
- Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.**About Discovery Employee Benefits**
- Discovery Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.**Key Purpose**
- The position is responsible for managing complex tasks and performing and managing detailed system testing tasks within the Umbrella Fund Operations e.g. send trade instructions to Discovery Invest, monitor price tolerances and benchmarks, Regulation 28 reporting, Implementing bulk client investment changes, investment administration in general, Project management, Production error handling, root cause analysis, profit/loss and 13 A calculations, Broker commission processing. The incumbent must ensure that the processes and procedures are relevant, best practices identified, business improvement opportunities investigated. Understanding the business requirements, and through a structured process, document, validate and translate it into Business Requirements that are used by developers to craft a technical solution. Translate the business vision into the design. Working with multiple business areas and multiple teams. The individual additionally needs to document, perform detailed system testing and provide feedback on test results, defects identified and make these visible timeously to the necessary stakeholders and ensure that the current processes and procedures are understood to ensure any system enhancements meet business’s and regularity objectives. Additionally the individual must ensure that best practices are identified and business improvement opportunities are investigated.**Areas of responsibility may include but not limited to**
- Processing of all daily and monthly transactional activity within agree service levels.
- Implement processes and procedures and ensure required services in respect of the Umbrella Fund operations are conducted timeously and efficiently.
- Ensures delivery of key operational attributes such as system testing, data completeness and data quality.
- Proactively identify and correct production issues and data errors. Make recommendations to improve efficiencies based on metrics.
- Communicate and collaborate effectively with stakeholders to resolve queries and ensure client expectations are met.
- Prepare management reports for submission to superior. Update SOP’s with changes to the process where required.
- Develop and maintain excellent business relations with internal and external brokers.
- Follow a structured process to listen to, understand and document client requirements. If needed, facilitate activities like interviews or JAD sessions to expand the understanding of the business requirements. If required, perform analytical tasks, data extracts, run queries or any other form of analysis to gather information. Following up with clients to clear up ambiguity and possible misunderstanding.
- Perform profit and loss calculations and data analytics
- Ensure that day to day administration is accurate, compliant and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
- Collaborate with testers, BA’s, developers, designers and other business experts to ensure testing requirements are fully understood.
- Implement efficient test processes, procedures and scenarios, which will ensure system enhancements are adequate, and fit for business and regulatory requirements in respect of pension fund administration.
- Ensures delivery of key operational attributes such as system testing, data accuracy, completeness and data quality.
- Proactively identify, log and escalate production issues and data errors. Make recommendations to improve efficiencies based on metrics.
- Communicate and collaborate effectively with stakeholders to resolve testing queries to ensure business expectations are met.
- Write and execute test cases in line with agreed testing standards and practices. Document defects and make

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