Legal Claims Assistant Manager

3 weeks ago


Cape Town, South Africa Intelligent Debt Management Full time

**Legal claims assistant manager - Cape Town CBD**

We are looking for a motivated self-starter for the new Legal claims division for Debtbusters Legal. Debtbusters Legal will provide personal lines legal insurance policies to its customers.

The incumbent will be responsible for the creation and management of the new Legal claims division which will include:

- Recruiting the new legal claims team members
- Designing processes and procedures for the division
- Design and maintenance of systems
- Manage, motivate and measure the performance of the team and members of the team
- Select and manage a panel of external attorneys to represent Debtbusters Legal
- Manage the claims process within agreed upon Key Measurement factors
- Prepare the budget for the division and manage performance against the budget, Key measurement factors and ratios
- Work closely with the Executives and Management in the IDM Group
- Prepare monthly reports and report on the operations and performance of the division
- Ensure that performance of the division attains the desired customer satisfaction levels
- Ensure that regulatory and statutory obligations are adhered to

**Key responsibilities**:

- Create an environment nurturing talent and skills
- Work with their team to achieve business goals and targets in line with appraisal metrics
- Work closely with senior management in the day-to-day operations of their team
- Innovate and challenge the status quo, daily, to improve work processes and systems
- Manage and measure Risk within the division
- Train their team and nurture growth and talent
- Complete remuneration, manage overtime, create incentive structures, manage attendance and on-boarding and off-boarding requirements
- Promote an environment of continuous improvement
- Analyse and present data to an audience, including management and consultants
- Work with senior management in the sustainability of value driven stakeholder relationships (internal and external)
- Attend to escalations when required and train staff as first line of escalation resolution
- Practice fair management and staff discipline

**Key Requirements**:

- LLB Degree
- Admitted Attorney
- 3 years post articles experience
- Previous personnel lines experience - Preferred
- Insurance experience an advantageous

**Key Competencies**:

- Have an attitude conducive to a thriving environment
- Have sound insurance knowledge in a Category 1, Sub Category 2 FSP
- Be able to zoom in and out on operations and processes
- Be a person of honesty, integrity and good standing
- Have both an analytic and driver mindset
- Be a person of empathetic character
- Sound knowledge of the insurance fulfilment process
- Emulate leadership and provide opportunities for growth
- Adaptive and skilled in maintaining long-term stakeholder relations

**Remuneration**: R30 000 with bonus and company incentives potential


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