Supervisor

3 weeks ago

Durban, South Africa Bidvest International Logistics Full time

**Job Purpose**:
It is the responsibility of the Supervisor to provide support to the Operations Manager in achieving site specific objectives, targets and plans as well as ensuring the efficient running of the daily operational tasks.

**Qualifications & Experience**:

- Matric.
- Diploma In Supply Chain Management.
- Must have previous experience in a Warehouse Supervisory role.
- Must have extensive knowledge of Stock Control and excellent Customer Service skills.

**Key Responsibilities**:
PLANNING
- Ensures that all operations/movement reports are communicated to the Operations Manager daily.
- Ensures that all damages are notified to clients and the necessary follow ups are made to have damaged products removed from the site.
- Ensures that customer SLA's are being managed and non compliances communicated to relevant parties.
- Deal with unexpected/unplanned occurrences with minimum loss of revenue.
- Ensures that all IT equipment is in optimal working condition.
- Ensures that correct information is supplied to the operations.
- Participate in all stock takes.
- Ensure that adequate communication is in place in the event of overtime.
- Prepare weekly activity reports.

PERFORMANCE MANAGEMENT
- Reviews the performance of individuals against set requirements on a bi-annual basis.
- Be prepared to counsel/discipline employees as and when the need arises.
- Identifies training needs and employees with potential for advancement on the basis of work performance.
- Manage absenteeism in accordance with company procedures.
- Compile training needs analysis and encourage staff development.
- Sets clear objectives, targets and standards and gives performance feedback with necessary corrective measures were required.
- Conduct regular meetings with employees to brief on workload and current issues.
- Action suggestions and complaints of staff.

INDUSTRIAL RELATIONS
- Initiates enquiries (ensuring substantive and procedural fairness).
- Addressing of staff problems, queries and grievances timeously according to applicable procedure, anticipate possible conflict and takes preventative actions.
- Ensure that the company's policies are communicated to employees.

UTILIZATION OF EQUIPMENT AND MATERIALS
- Monitors and action employee's performance according to guidelines.
- Ensure optimal utilization of time and resources.
- Ensures that maintenance and running costs do not exceed budget.
- Ensure all Operators/Forklifts Drivers performs pre start up checks on all Forklifts and Equipment's.

ADMINISTRATION
- Ensures that theoretical and physical stocks balance and conducts perpetual stock counts.
- Investigate and resolve stock count discrepancies.
- Manage the schedule of annual leave for all staff.
- Attending promptly to customer queries.
- Ensure that all necessary operational requirements for BIL EC and other audits are in place and available.
- Manage supplier and customer SLA's, compile monthly or quarterly SLA compliance reports.

HOUSEKEEPING, SAFETY, SECURITY & QUALITY ASSURANCE
- Communicates standards of housekeeping to staff and takes appropriate action when standards are not adhered to.
- Ensures adherence to guidelines stipulated in OHSA, and BPL SHERQ Department as well as ISO 9001 Quality Standards.
- Deals proactively with potentially hazardous situations and ensures that all staff is wearing/using protective clothing and equipment.
- Corrective action when necessary.
- Investigate incidents, Action Requests and NCR's, take necessary corrective and preventative actions as necessary.
- Checks on a daily basis physical security including doors, windows, locks etc.
- Ensures confidentiality of the job requirement is maintained at all time.
- Ensures that Quality Assurance procedures are strictly adhered too.
- Review procedures at planned intervals escalate the necessary changes, and ensure changes in operations that impact on the procedures is amended and conduct training on the amendments.
- Ensure all staff use their proper PPE supplied by BIL.
- Ensure effective communication with team through shift pre start-up meetings (Blue Area Talks).
- Ensure all Health and Safety daily checklists registers are checked and report on any findings.

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