Phlebotomist

**Key Responsibilities**
- Guarantees that individuals or clients from whom a specimen (such as blood, tissue, or excretion) is to be obtained are appropriately identified, informed about the procedure and their rights, and in compliance with applicable standard operating procedures and scope of practice.
- Uses appropriate, sterile equipment to take blood samples and non-blood specimens from patients/clients at different locations in a way that will produce the best results. This could involve using fast pathology testing kits and Point of Care (POC) biomedical equipment systems.
- Pays attention to the physical state of patients while drawing blood and uses appropriate first aid techniques to guarantee the clients' and patients' comfort and safety. Makes certain that biohazardous waste is disposed of appropriately in accordance with applicable safety regulations and normal operating procedures.
- Maintains documentation of specimens collected and guarantees proper recording of all clinical and patient data.
- Guarantees that specimens are sent for processing in compliance with established standard operating procedures. - Tracks the filing and progress of reports, including responding to inquiries and delivering reports on time, in compliance with established turnaround requirements.
- Orders extra stock when necessary to guarantee that all necessary materials are always available. This includes keeping an eye on the stock levels of all collection supplies, including venesection bleeding bags.
- Adheres to all safety regulations and applicable laws in order to maintain a safe working environment. They also work well as a team and implement solid housekeeping routines. This include maintaining continuous quality control standards, adhering to infection control protocols, and taking part in the planning process for both internal and external quality control audits (when assigned).
- Acts as an organization's representative by interacting with patients, clients, physicians, and other hospital personnel in a professional and moral manner while adhering to the standards of customer service in the field of medical pathology.
- Helps pathologists perform specialized procedures (such as pap smears, bone marrow aspirates, sweat tests, and fine needle aspirates) as needed and in accordance with applicable operating procedures and working instructions.
- Applies understanding of HIV and AIDS to offer guidance and support prior to testing where necessary.
- Taking patient cash and making sure it is deposited in the bank in line with applicable standard operating procedures.

**Required Competencies**:
**1.** **Equipment**:

- All relevant office equipment
- All relevant phlebotomy equipment

**2.** **Systems**:

- Skylims
- Microsoft office, Teams

**3.** **Decisions and Judgments**:

- The post holder has full authority and discretion with regard to making decisions on operational matters within agreed guidelines. All matters
- with a financial implication must be consulted with the Nursing manager.
- The post holder is expected to give instructions and/ or implement corrective actions within approved guidelines.
- Where applicable, processes outside of scope of practice are overseen by the Area/Regional manager/National manager.

**4.** **Challenging demands of the Job**:
The typical demands of this job are the following:

- Dealing with patient /client fears, expectations and irrationality (i.e., fear of needles and injury and/or contamination, negative test results misconceptions;)
- Risk of error in the job which may result in misdiagnosis or fatal contamination;
- Consistency in achieving stringent turnaround and performance targets in an environment that is characterised to high volumes and no tolerance for error; Cost effective utilisation of all resources,
- Physically demanding job with long working hours.

**5.** **Communication and Relationships**:

- Any other required internal and external customers
- Charge sisters
- Doctors
- Hospital and doctors’ rooms staff
- Hospital managers
- Hospital PRO's
- Line Managers
- Own team
- Pathologist
- Service providers
- Support services

**6. Quality Management**:

- Performs assigned tasks in preparation annual internal and external quality control audits accordance with agreed plans and timeframes.
- Ensure adherence to Company policy and procedures.

**7. Quality Integrity Excellence.**
- Ensure that the Company’s Core Values are applied throughout all aspects of Nursing.

**Minimum Requirements**

Registered in relevant discipline with HPCSA/SANC

2 - 3 years relevant working experience

Must have a Valid Drivers License

**Required skills**:

- Communication Skills
- Customer Orientation
- Empathy
- Flexibility
- Interpersonal skills
- Leadership skills
- Planning and organizing
- Professionalism
- Self-management
- Administrative skills
- Attention To Detail

**Attitude**:

- Ability to cope with nervous / distressed patients
- Ability to handle sensitive