Broker Administrator

3Sixty Health has a great opportunity for a suitably qualified individual to fulfil the advertised position and join their team.

3Sixty Health is a black owned and managed, reputable and a major player in driving South African economy

**3SIXTY ** by investing

**HEALTH ** in ‘’black excellence’’3Sixty Health is 100% black owned and black managed administrator. It is accredited

**BACKGROUND ** by the council for medical schemes to offer both administration and managed care services, allowing for a fully integrated, beneficiary-centric approach. Our core competencies in administration include membership management, billing, claim adjudication and customer services.

It is a medical aid administrator of Sizwe Hosmed Medical Scheme.

Broker Administrator

**POSITION**

Sales & Marketing

**DIVISION**

Sales & Marketing

**DEPARTMENT**

Head Office, Houghton, Gauteng

**LOCATION**

Develop and implement a sales marketing strategy to ensure continued growth in membership and continuous improvement in service to the Funds existing and new membership through Broker management and create awareness and loyalty through innovative marketing activity in alignment with Company Mission and Vision
**JOB PURPOSE**

**KEY RESPONSIBILITIES**

**Broker Management**:

- Ensure capturing of new Broker Firm onto the system
- Facilitate payment of commission to Brokers in accordance with the Rules and the provisions of the CMS Act
- Distribute commission statement to brokers, detailing commission paid per individual member, and unpaid for members
- Receive, record, resolve and respond to Broker commission queries
- Prioritize VIP Broker queries resolution within 48 hours

**Broker Administration**:

- **Ensure support to Sales and Marketing Executive and Senior Managers with clerical tasks**:

- To compose and type regular correspondence to brokers i.e., broker training invitations and Scheme informative
- m aterial
- To develop and maintain an electronic filing system for Sales and Marketing department
- To act as custodian of document management for the Sales and Marketing function and keeping an up-to-date repository of company documents
- To create the monthly Scheme reports and presentations where necessary

**Efficiency in process and customer orientation**:

- **Ensure ongoing communication with Brokers**:

- Communicating Scheme rules, contributions, benefits, and other changes within the Scheme, including other relevant updates to Brokers, on a regular basis

**Support Broker Consultants**:

- Ad-hoc Broker Report Requests
- Following-up with Calls Logged with KOH
- Attend meetings with Broker Consultants and Regional Managers and take minutes for distribution

**REQUIRED QUALIFICATIONS & EXPERIENCE**
- Regi At least 5 years’ direct sales experience
- At least 5 years of customer service experience
- Familiarity with CRM systems and data base management systems
- Good insights of the broking industry
- A demonstrated ability of people management and leadership

**COMPETENCIES**
- Strong Communication Skills
- Organisational and Strategic Planning Abilities
- Collaboration and Motivation Skills
- Delegation Skills
- Analysis Skills
- Ability to Remain Calm Under Pressure
- Good People Skills

**Job Type**: Permanent

Ability to commute/relocate:

- Gauteng, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have 5 years experience of direct sale?

**Education**:

- High School (matric) (preferred)

**Experience**:

- Customer Service: 3 years (required)

Application Deadline: 2023/01/16