Retention Consultant

4 weeks ago

Randburg, South Africa Tracker South Africa Full time

**Listing reference**: track_001147

**Listing status**: Online

**Position summary**:
**Industry**:IT & Internet**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**:
The primary objective for appointing a Retention consultant in the Retention Contact Centre is to handle all consumer and business complaints, queries and escalations from internal and external stakeholders. The Retention consultant will also handle all consumer and business cancellations to prevent future billings. This individual will also be expected to assist on other administrative tasks to ensure that turnaround times are achieved and maintained. Tracker requires the services of Retention consultant in the Retention department based at Tracker Head Office in Johannesburg.

**Job description**:
**RESPONSIBILITIES**:

- Converting cancellations to new contracts, De/Re or Change of ownership with assistance from the sales departments/business sales consultant.
- Ensure that electronic requests received within the Retention Department are handled efficiently and in line with service level agreements and standards.
- Completing all Consumer and Business Admin cancellations as and when received
- Resolving all cancellations and customer service queries and/or concerns according to the relevant SOP.
- Manage all the escalations within the SLA requirements.
- Address general product information enquiries timeously and accurately.
- Update customer details on internal systems (CDS; CRM; Willow; Tems; TX; Master; Proxy; Aspect; Sharepoint)
- Follow up on customers outstanding queries only applicable during a retention request.
- Effective utilization of the Call rating system.
- Retention of customers
- Demonstrate excellent knowledge of product and service offerings, system knowledge, customer history, retention criteria and loss ratios to provide an improved customer experience and retain the customer.
- Manage time and workloads to ensure that deadlines and targets are met.

**Minimum requirements**:
**SKILLS / KNOWLEDGE**:

- Minimum requirement is matric
- Previous contact centre experience in a sales or retention environment is essential.
- Minimum 1-year experience in handling technical queries, Retaining of customers and financial background.
- Excellent product and systems knowledge.
- At least 3-year Call Centre/Customer Service experience
- At least 1 year Tracker specific experience
- Excellent knowledge of Tracker systems and processes
- Computer literacy in Microsoft Excel (Essential).
- Enthusiastic and passionate about the job
- Result driven.
- Deadline driven.
- Customer Focus
- Analytical
- Ability to work under pressure.
- Ability to work independently.
- Logical & methodical attention to detail
- Excellent Communication Skills (verbal & written)

  • Retention Consultant

    1 month ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001164 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Sales Support**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: **Job description**: **RESPONSIBILITIES**: - Converting cancellations to new contracts, De/Re or Change...

  • Retention Administrator

    1 month ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001095 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Administration**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: The primary objective for appointing an administrator in the Retention Contact Centre is to handle...

  • Sales Consultant

    4 weeks ago

    Randburg, South Africa Empower Financial Services Full time

    **Sales Consultant** Contract Junior EE position R7,500 - R17,000 pm **Responsibilities** Establish and maintain a professional relationship with clients Continue their assessment of a client's needs and business objectives Help develop initiatives to increase customer satisfaction and retention Upsell a company's services and solutions. Manage a client's...

  • Sales Consultant

    4 weeks ago

    Randburg, South Africa Blue Label Telecoms Full time

    **Job Purpose** We are looking for professional enthusiastic, motivated, and exceptiona**l outbound** **sales agents **with Cellular sales experience to join our dynamic team in Randburg. Key responsibilities will be contacting prospective customers to offer new package deals, and upgrades. **Responsibilities** - Ensure all, customer acquisition, retention...

  • Lead Generation/ Sales Trainer

    4 weeks ago

    Randburg, South Africa ICONAF Full time

    The Lead Generation/ Sales Trainer at IconAF is **responsible for,** the **Quality of Training**conducted at the branches and for the trainees’ performance during live dialling and incubation phase. - **Responsibilities & Duties** The responsibility of the Trainer is not exhaustive and may change from time to time as decided by Management. **People...

  • Debtor Finance Analyst

    1 month ago

    Randburg, South Africa FirstRand Full time

    Job Description Analyses credit data to estimate degree of risk in extending credit or lending money Consults with management to assist in corporate planning - Achieve year on year Total Consumer Revenue Growth as per the Branch Financial Performance Report for your Customer Portfolio - Manage costs / expenses within approved budget to achieve cost...

  • Lead Generation/ Sales Trainer

    4 weeks ago

    Randburg, South Africa IconAf Full time

    **JOB SUMMARY** The Lead Generation/ Sales Trainer at IconAF is **responsible for,** the **Quality of Training **conducted at the branches and for the trainees’ performance during live dialling and incubation phase. **Responsibilities & Duties** The responsibility of the Trainer is not exhaustive and may change from time to time as decided by...

  • Junior Recruiter

    4 weeks ago

    Randburg, South Africa Icon AF Full time

    **Responsibilities & Duties** The responsibility of a Recruiter is not exhaustive and may change from time to time as decided by Management. **People Responsibility**: - Identify Hiring needs and fill job openings - Identifying future hiring needs. - designing and drafting job descriptions, - Conducting interviews and sorting through applicants to fill...

  • Assistant Operations Manager

    4 weeks ago

    Randburg, South Africa Nkobane Consulting Full time

    Assistant Operations Manager Job Description The specific duties of an assistant operations manager is to assist the operations manager in ensuring that client processes are efficient, improve the quality of the service offered to clients and as well retaining the clients for the business. Responsibilities for assistant operations manager: - Help the...

  • Manager: Disease Management, Medicine Management

    4 weeks ago

    Randburg, South Africa Davotac Consulting Full time

    ROLE PURPOSE Accountable for the implementation of tactical work plans and formulate associated procedures to minimise the financial risk of the Scheme by implementing, maintaining, and improving the defined care programs with special emphasis on Medicine Management, Disease Management, and Ambulatory Care; providing clinical support for maintaining the...

  • Key Accounts Manager

    7 days ago

    Randburg, South Africa AFMS Group Full time

    Providing technical services to various Facilities Management contracts and projects.   Responsible to run, manage, operate and control these services.    Manage staff, resources and infrastructure.   Ensure cost control, budgeting and profitability.   Ensure quality of product.   Grow and develop the technical services division Primary...

  • Digital Solution Architect

    1 month ago

    Randburg, South Africa Dimension Data Full time

    FunctieomschrijvingAre you looking for a company with a great culture and the freedom to be innovative? Do you want to work on cutting-edge projects, in an environment where you can express your opinions without fear of repercussion? My client is seeking an individual who wants to take part in the development of new technologies, while working closely with...